393 Rimini Street Testimonials

"Switching to Rimini Street from vendor support has been a completely transparent process. It’s been a highly positive experience in the sense that IT is not affected, the business is not affected, and end users are not affected. And this is definitely a case where no impact is good impact."

"When we have critical issues, we feel a great deal of insecurity and stress when we are unable to directly communicate with support staff. With Rimini Street, we are completely confident because they provide timely, high-quality support through an assigned Primary Support Engineer who resolves our issues and coordinates other technical resources. Rimini Street addresses our incidents quickly and effectively, making sure we are constantly informed."

"After making the decision to move to Rimini Street, we were really satisfied with the service model and the differentiated advantages it gave us. The savings generated by this migration were actually much greater than the 50% cost cut related to the annual support contract, because now we don’t need other suppliers to support the large number of customizations we have made, as this service is part of the Rimini Street scope."

Rimini Street helped us significantly reduce the maintenance costs of our existing Oracle ERP system, which helped us save money while extending the life of our investment.

At Pan Ocean, we are committed to sustainable growth, and our IT infrastructure is vital to our shipping logistics operations. Rimini Street is a trusted partner that ensures we have the support, security, and reliability we need. Our partnership with Rimini Street helps us think bigger and gives us the confidence to stay ahead of the competition.

Organizations that are concerned about the impact of moving to a cloud-based system and the environmental changes on their systems can leverage Rimini Street to determine the best path based on their business needs while maintaining stable system operations.

We spoke with several Salesforce clients and did our own internal assessment of risks and rewards for making the switch to Rimini Street. What we learned was that Rimini Street provides cost-effective, high-quality support which draws on global expertise and a vast resource network, making them a strong partner, well-positioned to support our complex Salesforce environment.

Rimini Street delivers a premium support experience It doesn’t matter where the issue is in the stack – our Rimini Street team can help us, and they truly understand our environment including our customisations and modifications. Rimini Street’s engineering team can replicate the exact problems we face, and that’s something we never got from Oracle.

We didn’t want to be put into a vulnerable state by running on versions of Red Hat and Windows Server that were not compatible with our systems. We wanted to get those up to date as part of our overall IT and security strategy. Through the partnership and unique solution combinations of Rimini Street, we were able to lower that security scorecard, and our last insurance was cheaper than the previous period.

We already had an existing support arrangement, and it made sense to expand services with a trusted partner with a strong track record of delivering success to us. With Rimini Street, it doesn’t matter if we have a problem at the operating system layer, the database layer, or the application layer – we have one place to go to fix all of our Oracle system needs.

In the past, when working with multiple providers, we’ve seen them play off each other – one pointing a finger at the other. It was frustrating to just get a support ticket resolved. Rimini Street eliminates that challenge, and our team can now focus on proactive IT improvements instead of mediating multiple providers.

Signing with Rimini Street restored our ability to take control of our IT roadmap based on our business needs, and as a result, we achieved significant reduction in our fixed costs for Oracle maintenance and operation. These costs accounted for 86% of our total IT budget. With Rimini Street, we are no longer on the upgrade treadmill and were able to drive our total IT costs down to 78%, giving us the funds and flexibility to invest in creating new value.

Over the years, the relationship hasn’t changed and that’s rare. Rimini Street has treated us with the same level of care and attention as they did when we first signed on, and we value their expertise and guidance. This stability and continuous follow-up have really allowed us to focus on our internal goals without worrying about support quality slipping over time.

By following our own roadmap with Rimini Street support, we’ve prioritized meaningful digital advancements over unnecessary updates.

Rimini Street has a long history of partnering with manufacturing companies to not only fund innovation, but to also deliver strategic advice and expertise on the road to modernisation as a trusted partner.