"We switched to Rimini Street to optimize our IT spend and receive a premium level of support and maintenance for our complete Oracle system. The retail industry is facing additional challenges due to the global pandemic, and Rimini Street’s dedicated level of support allows us to divert our IT resources …

We needed to ensure that we could remain compliant without SAP support. Rimini Street delivered that assurance with its proactive security processes, client-centric support model and global tax, legal and regulatory (TLR) services.

"After making the decision to move to Rimini Street, we were really satisfied with the service model and the differentiated advantages it gave us. The savings generated by this migration were actually much greater than the 50% cost cut related to the annual support contract, because now we don’t need …

There is an (Rimini) Israeli team that knows us. We know them personall.The response is always professional, always personal. And beyond the Israeli team that knows us and our environment, when there are urgent matters, there are Rimini Street engineers around the world who know how to support everything.

Rimini Street took the gauntlet even without us contacting them, the implementation of the regulation required a great deal of internal preparation from us, the active help we received from Rimini Street was both proactive and responsive.

We were sure that we could handle it ourselves. After troubleshooting for two whole days, we were unable to make the processes work properly. Finally, we decided to call Rimini Street. We opened a high severity ticket and within a few minutes an engineer was assigned. With Rimini Street’s follow-the-sun …

The biggest advantage was their (Rimini Stereet) expertise. Rimini Street has a strong focus on SAP, and the consultants we work with bring a wide range of experience across all the SAP modules we use, from SD (Sales and Distribution) to MM (Materials Management). That was one of the key …

Rimini Street has allowed us this flexibility. They support our decision to continue with the ECC platform, letting us set our own IT strategy. This has been a significant advantage, as they’re helping us maintain our current system while allowing us to determine our own path forward. Instead of making …

Since we’ve moved away from SAP’s direct support, we no longer receive the latest updates from them. While this could be seen as a drawback, Rimini Street has played a crucial role in mitigating this by working closely with our infrastructure team to ensure our systems remain well-protected.

However, since partnering with Rimini Street, they’ve been providing comprehensive support for all our custom codes, including the new ones we’re developing. Rimini Street quickly integrated with our team, took the time to understand our customisations, and now they assist us at every step, providing protection for our custom code …

I get responsive attention to cases opened and satisfactory (or better) outcomes on each case created. It's also been nice to dialog with a real person to describe some of the intricacies of some issues and reach the best outcome.

If you want good, solid EBS support without constantly supplying your db version, OS information, patch levels, and a dozen other details before getting anywhere with your support provider, give Rimini Street a look. I know our organization looked at Rimini due to the high cost of OEM-provided support for …

As a result of having access to functional application expertise in areas where we don't have that level of knowledge in-house, we're able to keep the lights on with a lean staff and still can support the R12 environment with the help of the Rimini Street technical support engineers.

Rimini Street really impressed us with how well and often they communicated with us, keeping our system running smoothly and compliant. Our CFO is happy with the ongoing cost savings, my IT team is happy they no longer have system and security challenges, and I’m happy to have a constant, …

What was really important about Rimini Street is the presence in Brazil. They have a Portuguese speaking team in Brazil, and that was extremely helpful to us in being able to support those functions. Rimini Street did a great job supporting the Brazil derivative, which led us to continue the …