420 Rimini Street Testimonials

“There is significant pressure to drive cost reductions in our budget, but at the same time continue to maintain all our essential services and find ways to innovate. Rimini Street understands the importance of quality customer service, which not only delivers significant savings but gives us more time to plan for the future without the pressure of needing to follow a vendor-led upgrade path.”

“It became clear that Rimini Street’s services gave us the attractive option to not only halve maintenance and support costs but also gave us the ability to defer any expensive and disruptive system upgrades until they make sense for Federal Group.”

“With the switch to Rimini Street, we immediately saved on our annual support fees. The Company is helping us optimize our maintenance spend, giving us the opportunity to focus on more innovative programs that will help grow our future retail business.”

Rimini Street took the gauntlet even without us contacting them, the implementation of the regulation required a great deal of internal preparation from us, the active help we received from Rimini Street was both proactive and responsive.

We were sure that we could handle it ourselves. After troubleshooting for two whole days, we were unable to make the processes work properly. Finally, we decided to call Rimini Street. We opened a high severity ticket and within a few minutes an engineer was assigned. With Rimini Street’s follow-the-sun support model, we had an engineer assigned to us around the clock until the glitch was resolved.

The biggest advantage was their (Rimini Stereet) expertise. Rimini Street has a strong focus on SAP, and the consultants we work with bring a wide range of experience across all the SAP modules we use, from SD (Sales and Distribution) to MM (Materials Management). That was one of the key factors that influenced our decision.

Rimini Street has allowed us this flexibility. They support our decision to continue with the ECC platform, letting us set our own IT strategy. This has been a significant advantage, as they’re helping us maintain our current system while allowing us to determine our own path forward. Instead of making a direct investment to move S4 Hana we can continue with ECC for a couple more years and use the funds for other developments that need to be prioritized.

Since we’ve moved away from SAP’s direct support, we no longer receive the latest updates from them. While this could be seen as a drawback, Rimini Street has played a crucial role in mitigating this by working closely with our infrastructure team to ensure our systems remain well-protected.

However, since partnering with Rimini Street, they’ve been providing comprehensive support for all our custom codes, including the new ones we’re developing. Rimini Street quickly integrated with our team, took the time to understand our customisations, and now they assist us at every step, providing protection for our custom code in compliance with evolving cybersecurity standards. Whenever an issue arises with these codes, they are there to guide us and help resolve it.

I get responsive attention to cases opened and satisfactory (or better) outcomes on each case created. It's also been nice to dialog with a real person to describe some of the intricacies of some issues and reach the best outcome.

If you want good, solid EBS support without constantly supplying your db version, OS information, patch levels, and a dozen other details before getting anywhere with your support provider, give Rimini Street a look. I know our organization looked at Rimini due to the high cost of OEM-provided support for R12 and is saving money by choosing Rimini as an alternate supplier.

As a result of having access to functional application expertise in areas where we don't have that level of knowledge in-house, we're able to keep the lights on with a lean staff and still can support the R12 environment with the help of the Rimini Street technical support engineers.