We decided to unify our support and managed services through one partner and utilizing Rimini One, it meant that we’re now using one service to basically manage the whole critical platform. We know it’s not just support, we know it’s not just enhancements, it’s that combination which allows us then …

Annual maintenance and associated costs for SAP for reliable operation of the SAP ERP environment were quite high. Services were very limited compared to the costs paid, ROI was low, and there were fewer choices that could be selected as options. Consequently, we decided to switch to Rimini Street.

"In addition to supporting our ERP system, the experts from Rimini Street provide guidance on potential changes to how we use the platform. These monthly and quarterly meetings are extremely worthwhile – exactly the type of close, all-around support we were looking for."

In order for us to achieve our goal in embracing AI to prepare our people with the necessary skills, Rimini Street has helped us by providing a very solid foundation in supporting our core systems, in stabilizing the environment and providing time to our people for them to pick up …

I remember that after a week of Rimini taking over the support, I had a conversation with my team. I said, 'Are you guys happy? Are you guys comfortable? Is Rimini doing a good job?' I've got all positive answers. In fact, my colleague told me that Rimini Street support …

Not only has Rimini Street provided great service to us, but they know our environment so well because they’re already supporting us. They know our business and they know our users, so it only made sense to expand services with them.

In order for us to achieve our goal of embracing AI, we needed to prepare our people with the necessary skills. By stabilizing our environment, we can give our team time to learn new technologies. I explained that there is a lot of opportunity for them to grow. And it …

We plan to use AI to improve profitability, improve our revenue, and most importantly, improve our customer journey. We want a seamless customer experience across all our business units. AI can help us learn more about our customers and how they engage with us.

Choosing Rimini Street’s premium services is part of our strategy to seek partners who can strengthen our environments and allow us to increase operational efficiency and robustness, with continuous improvements. We count on Rimini Street to undertake relevant activities and contribute to our strategic vision and long-term planning. This aligns …

Partnering with Rimini Street, we can shift the focus of our internal IT team from day-to-day governance, management and operation of our SAP systems to developing ways to engage our customers through new and innovative shopping experiences.

One of the key reasons we sought out Rimini Street was to strengthen our IT processes, and ensure we are not only following best practices, but creating long-lasting solutions that help us achieve our goals of improved operational, competitive and financial results. For example, instead of wasting labor, time and …

Since we had already decided to move off of Oracle, our priority was maintaining and securing our current systems, not upgrading them. We made a comparative evaluation with other companies offering similar services and concluded that Rimini Street is the only partner that can support the Japanese market with the …

Rimini Street offers an attractive service that has saved us hundreds of millions of yen in upgrade costs and staffs highly skilled support engineers who can cover major ERP and database systems and protect them too. We were able to divert resources from engaging in a major EBS upgrade, and …

Both the onboarding and technical team worked with our teams to provide recommendations and guide us through each step of the way.

Rimini Street plays a key role in keeping our services cost effective and innovative. Rimini Street is a capable IT partner that has delivered on what they promised. We’ve achieved or exceeded the outcomes we expected by engaging and working with Rimini Street.