379 Rimini Street Testimonials

Instead of just spending labor to do an Oracle upgrade with no value on the back end, I can take what would’ve been technical debt to upgrade the infrastructure and apply that to the new solution. I don’t have to invest 20% of my labor into doing Oracle upgrades every three to five years.

“The savings that we’ve gained from switching to Rimini Street Support have been reallocated to medical equipment, enhanced analytics, business intelligence and electronic medical record systems, to name a few projects — all improving patient care.”

"With Rimini Street third-party support, we save more than 50 percent in annual support costs for our mission-critical SAP system and enjoy ultra-responsive service from an experienced team of SAP engineers. Now we can run our currently available SAP releases for the next decade or longer with no required upgrades and maximize the return on our substantial SAP investment."

In order for us to achieve our goal in embracing AI to prepare our people with the necessary skills, Rimini Street has helped us by providing a very solid foundation in supporting our core systems, in stabilizing the environment and providing time to our people for them to pick up new skills, to think about what can they do more for every business that we are in by adopting AI.

I remember that after a week of Rimini taking over the support, I had a conversation with my team. I said, 'Are you guys happy? Are you guys comfortable? Is Rimini doing a good job?' I've got all positive answers. In fact, my colleague told me that Rimini Street support is above expectation.

Not only has Rimini Street provided great service to us, but they know our environment so well because they’re already supporting us. They know our business and they know our users, so it only made sense to expand services with them.

In order for us to achieve our goal of embracing AI, we needed to prepare our people with the necessary skills. By stabilizing our environment, we can give our team time to learn new technologies. I explained that there is a lot of opportunity for them to grow. And it has been proven already. After Rimini Street came in, our team grew even bigger. We now have even more resources focused on strategic initiatives for digital transformation.

We plan to use AI to improve profitability, improve our revenue, and most importantly, improve our customer journey. We want a seamless customer experience across all our business units. AI can help us learn more about our customers and how they engage with us.

Choosing Rimini Street’s premium services is part of our strategy to seek partners who can strengthen our environments and allow us to increase operational efficiency and robustness, with continuous improvements. We count on Rimini Street to undertake relevant activities and contribute to our strategic vision and long-term planning. This aligns with Americanas’ execution discipline, which is part of our DNA: with clear guidelines, we have the capacity to implement quickly.

Partnering with Rimini Street, we can shift the focus of our internal IT team from day-to-day governance, management and operation of our SAP systems to developing ways to engage our customers through new and innovative shopping experiences.

One of the key reasons we sought out Rimini Street was to strengthen our IT processes, and ensure we are not only following best practices, but creating long-lasting solutions that help us achieve our goals of improved operational, competitive and financial results. For example, instead of wasting labor, time and cost addressing recurring issues again and again, the expert engineers of Rimini Street help us identify the root cause of recurring issues and fix them once – permanently and efficiently.

Since we had already decided to move off of Oracle, our priority was maintaining and securing our current systems, not upgrading them. We made a comparative evaluation with other companies offering similar services and concluded that Rimini Street is the only partner that can support the Japanese market with the high-quality support and protection we need, at a price that aligns with our financial goals.

Rimini Street offers an attractive service that has saved us hundreds of millions of yen in upgrade costs and staffs highly skilled support engineers who can cover major ERP and database systems and protect them too. We were able to divert resources from engaging in a major EBS upgrade, and save several billion yen at the same time. In addition to the tangible benefits of partnering with Rimini Street, these services give Ricoh peace of mind knowing we have dependable security around the critical data in our Oracle Databases that back up EBS.

Both the onboarding and technical team worked with our teams to provide recommendations and guide us through each step of the way.

Rimini Street plays a key role in keeping our services cost effective and innovative. Rimini Street is a capable IT partner that has delivered on what they promised. We’ve achieved or exceeded the outcomes we expected by engaging and working with Rimini Street.