I think all of the support that we've got, I think the quality has been fantastic. The people who's engaged with us on the other side of the line has been real experts. You know, the moment we ask question, they tell us exactly what to do.

"The breadth of experience that Rimini Street brings has definitely mitigated risk for T-Mobile."

It’s really important for us to have partners who see the entire technology ecosystem here at Tidewater, including our many customizations that are unique to our processes, which is a big part of what Rimini Street did for us.

We were all covering multiple roles. With Oracle support, we had more of the in-house team working only on Oracle, but with Rimini Street, we have the opportunity to redistribute resources beyond Oracle. For example, Rimini Street works directly with our IT and development partners, which allows my key manager …

Rimini Street helps us add more business value, so that key leaders and the rest of the company start to see us as a partner instead of as a cost center,

What Rimini Street brought is that field of experts and supporting us to make sure that we grow in the fields that we are core for. Instead of just becoming a cost for the business, we are now seen as revenue together with the business in providing solutions.

In the case of HCX, when we partnered with Rimini, Rimini is able to support our backend, allowing the core of our IT to focus on our strengths in custom development, HCM implementation, which is what our business also needs for the clients that we are supporting or reaching out.

Working with Rimini Street, the support was really excellent. It’s not about just solving the issue, leave the case, and that’s it. There’s always a follow-through to make sure that it’s really the solve and that the root cause is solved so that it doesn’t repeat again.

With Rimini Street as a partner, our IT team was now able to focus on more implementation work for our HCM customers. Digital solutions custom-built rather than focusing on support on a technical level for our Oracle platform. And that allowed us growth an innovation for the group of companies …

And this is where I think Rimini really brings a lot of value is because they bring in the stability, the expertise, for the existing platforms, and making sure that your ERP runs as intended.

“Rimini Street delivers what they promise so that we can deliver quality and trust to our clients and end-users.”

“We log in a ticket, and Rimini Street provides root cause analysis and permanently fixes those issues. We are seeing vast improvements leading to stabilization and ability to meet our KPIs.”

Rimini Street delivers exceptional support for our current enterprise software platform. We are excited that we now have the option to extend the lifespan of our existing VMware products for years and get exceptional support for our VMware infrastructure through Rimini Street.

Rimini Street has enabled our acceleration in digital adoption journey by providing cost savings which we reinvested back into technology initiatives, has given us peace of mind with our system support needs, and confidence in our ability to explore new opportunities because we know Rimini Street will always be able …

The cost savings from Rimini Street have given us the opportunity to invest in innovation, especially AI. Every dollar we’ve saved has been reinvested to strategic technology adoption that aligns with our key business goals.