Our relationship with Oracle is as strong as ever, but now we also get to count Rimini Street as a strategic partner: It is reliable, innovative, and leading edge, and will be our partner for years to come.

"Keeping our SAP system updated with constant hardware and related changes and updates from multiple vendors was always a pain — and expensive. Now, we can easily upgrade the hardware without making any changes to the virtual machine running our ERP processes, so it doesn't limit us."

Rimini Street arrived to us with a strong reputation, and the team we worked with proved that reputation was correct and warranted.

Not only did the Rimini Street team guide us through the project, they also provided education and training on how to navigate our SAP systems. This level of care is not common in the consulting industry, and is greatly appreciated by the santec IT team.

Through communicating with the Rimini Street staff many times, we were able to deepen our mutual understanding and move forward with the project.

Before, we had an impression that Rimini Stret was a provider for system operation management and support through the L4 service, but now that we are using the consulting service, our impression of Rimini Street has changed from being just a provider to being a teammate.

We view Rimini Street as a business partner who will support us when we take on new challenges for SAP and other systems.

The onboarding process went very well, and we are confident our partnership with Rimini Street will be effective and strong.

With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.

With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.

It’s not just about receiving SAP maintenance services from Rimini Street; from our organization’s perspective, we also have the advantage of getting technical support when communicating with the working level team members.

Therefore, we believe that the relationship between Nexen company and Rimini Street is not just a simple supplier-customer relationship but rather an enduring partnership built on trust.

We need nothing less than extraordinary support, and with the extraordinary support we get from Rimini Street, we can continue providing extraordinary support for our customers.

We were all covering multiple roles. With Oracle support, we had more of the in-house team working only on Oracle, but with Rimini Street, we have the opportunity to redistribute resources beyond Oracle. For example, Rimini Street works directly with our IT and development partners, which allows my key manager …

Rimini Street helps us add more business value, so that key leaders and the rest of the company start to see us as a partner instead of as a cost center,