The savings are phenomenal, and I give high marks to their [Rimini Street's] proactive support model that addresses needs that we haven’t even explicitly mentioned. We give them a 5 out of 5 for client satisfaction.

"Rimini Street’s application management services for SAP delighted us due to the difference in the support model versus conventional consultancies. We no longer waste time having to manage the tickets – with a single service provider for software support and AMS, the work is more efficient."

Therefore, we believe that the relationship between Nexen company and Rimini Street is not just a simple supplier-customer relationship but rather an enduring partnership built on trust.

Overall, the onboarding process went well. We have a clear understanding of who needs to be contacted for support and what kind of Rimini team members are involved. We are very grateful to Arshad Raza, our onboarding manager, for his support during onboarding.

Not only did the Rimini Street team guide us through the project, they also provided education and training on how to navigate our SAP systems. This level of care is not common in the consulting industry, and is greatly appreciated by the santec IT team.

Through communicating with the Rimini Street staff many times, we were able to deepen our mutual understanding and move forward with the project.

Before, we had an impression that Rimini Stret was a provider for system operation management and support through the L4 service, but now that we are using the consulting service, our impression of Rimini Street has changed from being just a provider to being a teammate.

We view Rimini Street as a business partner who will support us when we take on new challenges for SAP and other systems.

The onboarding process went very well, and we are confident our partnership with Rimini Street will be effective and strong.

Rimini Street arrived to us with a strong reputation, and the team we worked with proved that reputation was correct and warranted.

With SAP, it could take up to four hours to get a ticket response. With Rimini Street, if we have a P1 critical issue, they respond within 10 minutes. And Rimini Street covers our customizations that we used to have to pay for additional professional services to support.

With Rimini Street, the scope of support covers our customizations and add-ons. We have experienced faster time to solution and no hesitation resolving issues with our customized environment.

It’s not just about receiving SAP maintenance services from Rimini Street; from our organization’s perspective, we also have the advantage of getting technical support when communicating with the working level team members.

We need nothing less than extraordinary support, and with the extraordinary support we get from Rimini Street, we can continue providing extraordinary support for our customers.

We were all covering multiple roles. With Oracle support, we had more of the in-house team working only on Oracle, but with Rimini Street, we have the opportunity to redistribute resources beyond Oracle. For example, Rimini Street works directly with our IT and development partners, which allows my key manager …