379 Rimini Street Testimonials

[Rimini Street] throw themselves in, understand the problem and work out the best solution. There have been a few things that they haven’t seen before, but that absolutely hasn’t fazed them at all.

The people at Rimini Street are Oracle Database specialists. They’re not just technicians; they are experienced experts who understand the functional aspects of the software. Rimini Street people really know their trade.

"We had given up calling Oracle for technical support because it was such an ordeal, but with Rimini Street we don’t have to go through a laundry list of questions that don’t have any application to our problem. Now it’s immediate, helpful and correct."

Any executives that are considering Rimini Street, need only to look at the news and see that competition for businesses is increasing, margins are under pressure, profitability is falling, and so you, as executives, have a responsibility to your business to increase that profitability, cut costs. Rimini Street is one of the easiest ways to do that.

It was not a one-size-fits-all solution. Rimini Street really took our needs and business goals into consideration. Having managed services and issue resolution in a seamless, end-to-end solution, without multiple vendors or multiple tickets, was a no-brainer for us.

Rimini ONE provides a truly one-of-a-kind solution that’s a must for modern-day organizations. The team is more productive when they’re working on strategic, future-focused projects. The partnership is definitely paying off dividends.

We decided to unify our support and managed services through one partner and utilizing Rimini One, it meant that we’re now using one service to basically manage the whole critical platform. We know it’s not just support, we know it’s not just enhancements, it’s that combination which allows us then to have the faith that we’ll find something. We’ll root cause the issue and also have the ability to resolve it all in one end-to-end process without having to deal with multiple vendors, without having to deal with multiple tickets and things like that. So, for us it was a no-brainer.

They are invested in our solutions. They really want the best outcome that we can get for our organization. So, it’s really good to have that end-to-end coverage because we know that we don’t just stop and hand over the piece to somebody else, it’s fully catered from end to end.

Through our engagement at Rimini Street using Rimini ONE, it hasn’t just allowed us to have a stable platform, it has actually opened up a lot more opportunities for us. So, we’ve got opportunities to make our internal team feel better, do better work, and work on go-forward platforms. It allows us to focus more on our strategic initiatives, like our digital first approach as well as look at the overall costing for that platform and focus on things that are really important to us around DR business continuity and just simplifying those processes down.

Rimini Street was the clear choice for us. They weren’t just looking to sell us what they’ve got off the shelf. The team really wanted to understand our systems, processes, and our problems to ensure a good fit.

Rimini Street gives us peace of mind that our core applications will be available whenever they are needed.

This is a true partnership in the fact that we are seeing people on our calls right, it’s not just a name on a ticket, we are literally seeing faces on our calls and it’s the same faces again and again which is why we do refer to them as our extended family here at MYOB.

The Rimini team is competent; our problems were promptly resolved, even during the setup and onboarding phase. Recommend others to use Rimini's services as well.

Overall, the onboarding process went well. We have a clear understanding of who needs to be contacted for support and what kind of Rimini team members are involved. We are very grateful to Arshad Raza, our onboarding manager, for his support during onboarding.

Not only did the Rimini Street team guide us through the project, they also provided education and training on how to navigate our SAP systems. This level of care is not common in the consulting industry, and is greatly appreciated by the santec IT team.