379 Rimini Street Testimonials

Overall, the onboarding process went well. We have a clear understanding of who needs to be contacted for support and what kind of Rimini team members are involved. We are very grateful to Arshad Raza, our onboarding manager, for his support during onboarding.

Our experience has been that they [Rimini Street] truly have a deep bench of folks with high skills, high professionalism that really care and they've jumped in, they've asked questions to understand the business, and they help us make decisions and have actually helped us fine tune our JDE infrastructure in order to meet the needs of the business at a higher level.

Rimini Street does a great job of balancing between tactical delivery and being a strategic partner. We have great conversations on a regular basis about the future of the technology, the best way to approach our future IT roadmap and how we can balance between our internal delivery and the services Rimini Street provides to advance our team along with the technology. Rimini Street is one of our most trusted IT partners.

We needed a partner to help us optimize our resources – including time, money and IT personnel – and drive collaboration and efficiency across the company in a more cost-effective manner. Rimini Street was that proven partner of choice. The Company’s responsive, high-quality support as well as the significant support cost savings we realized, enabled us to focus our efforts and resources on our business transformation efforts.

If we have $100 to invest, I’m always looking to do more with it. That’s the value of third-party support: The money we previously spent with Oracle is now providing high-quality support, and results in us having more time and money to focus on our business transformation efforts.

Not only did Rimini Street’s support services translate into additional capacity and capability, but it also achieved significant cost savings. With both, I can deliver even greater value to the business. The quality of support we’re receiving for these crucial systems is a game-changer. Because the back-office systems are interconnected, resiliency is only as good as your weakest link. So, the confidence of knowing that we are well taken care of helps us sleep better.

At Philippine Airlines, our tagline translates as ‘complete, wholehearted service and care’. That’s why we appreciate how Rimini Street takes care of us the same way. Oracle would frequently just point us to the online knowledge repository to figure out how to handle an issue. Digitization and self-service are good, but we are human beings, so working collaboratively in real time with an expert is more effective. With Rimini Street, we know we can pick up the phone and find help.

The most important things are still the responsiveness and quality of service that we’re receiving from Rimini Street. The relationship that we have places Rimini Street as a top-of-mind service provider for Philippine Airlines.

I appreciate the amount of time that Rimini Street dedicates to us, to not only talk about our current technology systems, but to also offer advice and help us strategize.

What really helped me endorse the move to a managed services agreement was Rimini Street’s approach of learning from us, then having that shadowing process, and then proving that they actually understood the way of the university.

It’s really empowering to have Rimini Street as a true partner. Their team gives us greater confidence and capabilities as we go through this complex migration journey.

Rimini ONE really provides that partnership to help us be better at what we do.

Within the first month of deploying Rimini Protect™ for SAP, we found several vulnerabilities which were quickly corrected. We never would have discovered all of these issues by just applying security patches.

With the money that we’ve saved by moving to Rimini Street, Pacific Textiles is now able to work on key, strategic projects that we’ve been wanting to do for years. In manufacturing, we collect and analyze tons of data so we can understand and optimize the performance of our machines. We had wanted to move to a new data lake architecture, but too much budget was wrapped up in IT support. Rimini Street helped us free up the funds to take on this important project which will support our AI innovation roadmap.

So since moving to Rimini Street, people have asked me, sometimes, “What’s changed?” And my answer typically is, “Nothing. Core systems are still up and running.” But what has changed Is that we get better support, much faster response time, and my board of directors sees that spending in IT has gone down.