393 Rimini Street Testimonials

Rimini Street has enabled our acceleration in digital adoption journey by providing cost savings which we reinvested back into technology initiatives, has given us peace of mind with our system support needs, and confidence in our ability to explore new opportunities because we know Rimini Street will always be able to support us.

In order for us to achieve our goal of embracing AI, we needed to prepare our people with the necessary skills. By stabilizing our environment, we can give our team time to learn new technologies. I explained that there is a lot of opportunity for them to grow. And it has been proven already. After Rimini Street came in, our team grew even bigger. We now have even more resources focused on strategic initiatives for digital transformation.

"At the same time our industry took a turn, we were having issues with Oracle support, including some severity-one issues that had languished for 30 to 45 days without resolution. I have been in the Oracle ERP space for more than 20 years, and we were not getting the level of customer service we needed. And because ESCO was heavily customized, we had to jump through too many hoops to work around our customizations when we logged service requests with Oracle."

So when you look at organizations like Rimini Street, what you’re looking for is the types of people they employ, people who are passionate about doing the right thing, doing it right first time. It’s important that we have confidence in those people. I’ve had the opportunity to meet a lot of their executives who show big interest in what their employees are doing and also shows that they care about those employees. And that’s important for BrandSafway. It shows the right type of culture that will encourage, develop and keep those resources for the long term.

We needed a partner to help us optimize our resources – including time, money and IT personnel – and drive collaboration and efficiency across the company in a more cost-effective manner. Rimini Street was that proven partner of choice. The Company’s responsive, high-quality support as well as the significant support cost savings we realized, enabled us to focus our efforts and resources on our business transformation efforts.

If we have $100 to invest, I’m always looking to do more with it. That’s the value of third-party support: The money we previously spent with Oracle is now providing high-quality support, and results in us having more time and money to focus on our business transformation efforts.

Not only did Rimini Street’s support services translate into additional capacity and capability, but it also achieved significant cost savings. With both, I can deliver even greater value to the business. The quality of support we’re receiving for these crucial systems is a game-changer. Because the back-office systems are interconnected, resiliency is only as good as your weakest link. So, the confidence of knowing that we are well taken care of helps us sleep better.

At Philippine Airlines, our tagline translates as ‘complete, wholehearted service and care’. That’s why we appreciate how Rimini Street takes care of us the same way. Oracle would frequently just point us to the online knowledge repository to figure out how to handle an issue. Digitization and self-service are good, but we are human beings, so working collaboratively in real time with an expert is more effective. With Rimini Street, we know we can pick up the phone and find help.

The most important things are still the responsiveness and quality of service that we’re receiving from Rimini Street. The relationship that we have places Rimini Street as a top-of-mind service provider for Philippine Airlines.

I appreciate the amount of time that Rimini Street dedicates to us, to not only talk about our current technology systems, but to also offer advice and help us strategize.

What really helped me endorse the move to a managed services agreement was Rimini Street’s approach of learning from us, then having that shadowing process, and then proving that they actually understood the way of the university.

It’s really empowering to have Rimini Street as a true partner. Their team gives us greater confidence and capabilities as we go through this complex migration journey.

Rimini ONE really provides that partnership to help us be better at what we do.

Within the first month of deploying Rimini Protect™ for SAP, we found several vulnerabilities which were quickly corrected. We never would have discovered all of these issues by just applying security patches.

With the money that we’ve saved by moving to Rimini Street, Pacific Textiles is now able to work on key, strategic projects that we’ve been wanting to do for years. In manufacturing, we collect and analyze tons of data so we can understand and optimize the performance of our machines. We had wanted to move to a new data lake architecture, but too much budget was wrapped up in IT support. Rimini Street helped us free up the funds to take on this important project which will support our AI innovation roadmap.