393 Rimini Street Testimonials

Rimini Street has enabled our acceleration in digital adoption journey by providing cost savings which we reinvested back into technology initiatives, has given us peace of mind with our system support needs, and confidence in our ability to explore new opportunities because we know Rimini Street will always be able to support us.

In order for us to achieve our goal of embracing AI, we needed to prepare our people with the necessary skills. By stabilizing our environment, we can give our team time to learn new technologies. I explained that there is a lot of opportunity for them to grow. And it has been proven already. After Rimini Street came in, our team grew even bigger. We now have even more resources focused on strategic initiatives for digital transformation.

"At the same time our industry took a turn, we were having issues with Oracle support, including some severity-one issues that had languished for 30 to 45 days without resolution. I have been in the Oracle ERP space for more than 20 years, and we were not getting the level of customer service we needed. And because ESCO was heavily customized, we had to jump through too many hoops to work around our customizations when we logged service requests with Oracle."

Through technical experts dedicated to Daekyo, we were able to receive stable technical support and utilize the Oracle and SAP maintenance savings towards change management of its IT infrastructure. Going forward, we are also willing to consider Rimini Street technical support services for open-source databases such as PostgreSQL and MySQL.

With Rimini Street, you have a partner that’s always ready with depth of expertise and a demonstrated, heartfelt commitment to helping support you.

Rimini Street was so consistently responsive and proactive, we no longer worried about skills gaps. Rimini Street is all the bench strength that we need.

As a company looking to simplify and streamline our operations, we liked that Rimini Watch runs completely on the [ECC6] layer and we didn’t have another environment that we needed to manage.

In less than 20 days of work, Rimini Street was able to reduce our data reporting time from 30 hours to under two minutes. This saved an incredible amount of talent resources and time for UTS – their SLAs are incredible, as is the accuracy of their solution.

Rimini Street takes great pride and passion in the expert solutions and services they provide to their clients. As a client and an IT leader, I deeply appreciate our relationship and am confident in recommending them to my peers in the industry.

Unlike other consulting firms, Rimini Street didn’t waste our time bringing in less experienced engineers and consultants to begin the process of fixing the issue. From day one, it was always a senior level engineer, and solving the root cause of the issue was their single focus.

Even after the migration was complete and we experienced some technical challenges, the Rimini Street team jumped in to help us work through them. It was a really well-executed project, and I’ve never experienced a partnership like this from any other vendor I’ve worked with before.

I was really impressed by the way the Professional Services team took the time to walk us through the proposal, approach, timeline, and risks so that we had everything we needed to make the right decision for our business and execute quickly.

“The best part is that our customers have not seen any difference. We are still working together but with upgraded and compliant systems. We can be ISO certified. This is the key to working with partners such as the UK Post Office.”

“We are delivering a lot more to our users and are doing it more intelligently. We’re creating the tools to understand and serve our customers better.”

“Our objective has always been to get the maximum return from our investments. We’ve been able to automate, increase functionality, and generally get more out of our systems — all without adding headcount or upgrading.”