379 Rimini Street Testimonials

"Importantly [with Rimini Street], we have been able to redeploy some of our cost savings into higher-value activities, with our teams now focusing on more proactive database work, recently establishing a new open source database support framework and migrating some databases to P o s t g r e S Q L ."

"Moving support for JD Edwards to Rimini Street was an easy win because we could reduce operational costs and get much improved service at the same time."

“We were looking at doing a six-month, million-dollar upgrade of our J.D. Edwards EnterpriseOne just to move to a new version we didn’t need. It was pretty clear we had to get off the carousel ride of forced upgrades.”

Every year, we’ve taken the money that we’ve saved by partnering with Rimini Street, and we’ve reinvested it in initiatives that propel our innovation and growth.

Our relationship with Oracle is as strong as ever, but now we also get to count Rimini Street as a strategic partner: It is reliable, innovative, and leading edge, and will be our partner for years to come.

The actual work to do the tax updates is easier than Oracle’s PeopleSoft Update Manager (PUM) process. Our analysts now save 40-60 hours on each quarterly update.

We now have the ability to say, ‘hey we have this, and we’d like to talk to somebody,’ and actually get to talk to somebody. That’s a different kind of support.

I hear nothing but good things about Rimini Street. The response time is great. The actual work to do the tax updates is easier than Oracle’s PUM process. Our analysts now save 40-60 hours on each quarterly update.

To put a ticket in and have a meeting scheduled the same week is outstanding. We definitely feel like Rimini Street did what they said they could do, and I have no doubt that they can do the same for our other applications.

Rimini Street took the time to listen and learn about my environment, giving me clarity and peace of mind knowing what the outcome will be and how it will improve my operations. They even provided in-depth license advisory support, helping me understand exactly what my total cost of ownership would be if I were to make the move to version 4.2 versus 4.3.

There was a real partnership in helping our teams work through how it needed to be designed for us, how to get all of our historical documents migrated over, and how we utilize and manage it afterwards. Rimini Street made it easy for our team to make the change from ChaRM to Rimini Watch for Change Management. We were able to maintain quality in internal processes and have real cost savings to support our transformation agenda.

Day to day, we can focus more on our strategic direction versus on operational issues and getting deeper into analysis. We refer to our partner, Rimini Street, who is responsive, comes with the right analysis, and guides us through each step of the way. In the past year, we’ve moved 350 plus changes across five different landscapes without incident. I see a big advantage for my team, having Rimini Street onboarded with us.

A significant share of the company’s IT budget was allocated towards the maintenance of our Oracle and SAP enterprise software, and we constantly worried about the stability of our technical support system as well as the technical skills needed to support it in-house as the vendor support was insufficient. Rimini Street took the time to understand our business needs and proposed a tailored solution to reduce our cost and improve our Oracle and SAP system operations. With Rimini Support, we expect to reduce Oracle and SAP maintenance costs and leverage this budget to our IT infrastructure management.

Through technical experts dedicated to Daekyo, we were able to receive stable technical support and utilize the Oracle and SAP maintenance savings towards change management of its IT infrastructure. Going forward, we are also willing to consider Rimini Street technical support services for open-source databases such as PostgreSQL and MySQL.

With Rimini Street, you have a partner that’s always ready with depth of expertise and a demonstrated, heartfelt commitment to helping support you.