Rimini Street’s team provided structured guidance starting with test environment validation. When standard procedures failed, they immediately escalated to P1 support and arranged collaborative online sessions. Their engineers worked directly with our team through multiple maintenance windows, including weekends. Through persistent troubleshooting and hands-on assistance, they successfully resolved the certificate …

"After making the decision to move to Rimini Street, we were really satisfied with the service model and the differentiated advantages it gave us. The savings generated by this migration were actually much greater than the 50% cost cut related to the annual support contract, because now we don’t need …

Every year, we’ve taken the money that we’ve saved by partnering with Rimini Street, and we’ve reinvested it in initiatives that propel our innovation and growth.

I would advise other IT leaders, first, to be very careful of the reputation of the companies they’re considering. Make sure they have a good, proven track record. Second, you also want to know that the company is growing, or at least stable. So find out how that company is …

The biggest driver for our switch to Rimini Street was cost. But we have a totally different relationship with Rimini Street than we ever had with Oracle, and there’s no way to put a price tag on that.

Our relationship with Oracle is as strong as ever, but now we also get to count Rimini Street as a strategic partner: It is reliable, innovative, and leading edge, and will be our partner for years to come.

The actual work to do the tax updates is easier than Oracle’s PeopleSoft Update Manager (PUM) process. Our analysts now save 40-60 hours on each quarterly update.

We now have the ability to say, ‘hey we have this, and we’d like to talk to somebody,’ and actually get to talk to somebody. That’s a different kind of support.

I hear nothing but good things about Rimini Street. The response time is great. The actual work to do the tax updates is easier than Oracle’s PUM process. Our analysts now save 40-60 hours on each quarterly update.

To put a ticket in and have a meeting scheduled the same week is outstanding. We definitely feel like Rimini Street did what they said they could do, and I have no doubt that they can do the same for our other applications.

Rimini Street took the time to listen and learn about my environment, giving me clarity and peace of mind knowing what the outcome will be and how it will improve my operations. They even provided in-depth license advisory support, helping me understand exactly what my total cost of ownership would …

There was a real partnership in helping our teams work through how it needed to be designed for us, how to get all of our historical documents migrated over, and how we utilize and manage it afterwards. Rimini Street made it easy for our team to make the change from …

Day to day, we can focus more on our strategic direction versus on operational issues and getting deeper into analysis. We refer to our partner, Rimini Street, who is responsive, comes with the right analysis, and guides us through each step of the way. In the past year, we’ve moved …

A significant share of the company’s IT budget was allocated towards the maintenance of our Oracle and SAP enterprise software, and we constantly worried about the stability of our technical support system as well as the technical skills needed to support it in-house as the vendor support was insufficient. Rimini …

Through technical experts dedicated to Daekyo, we were able to receive stable technical support and utilize the Oracle and SAP maintenance savings towards change management of its IT infrastructure. Going forward, we are also willing to consider Rimini Street technical support services for open-source databases such as PostgreSQL and MySQL.