420 Rimini Street Testimonials

The freedom Rimini Street enables has been a key factor in driving our company’s IT strategies forward. They provide us with stable operations for our Oracle EBS and Oracle Database, allowing us to focus our resources on more innovative, strategic projects.

"Rimini Street’s decision to expand its award-winning support program to SAP products allows us to cut our IT costs significantly while ensuring the availability of our mission-critical SAP systems."

Rimini Street has given us the opportunity to advance ourselves by providing cost savings to us. In fact, a hundred percent of what we have saved through signing up with Rimini is used to reinvest back into the technological adoption that is aligned with our group transformation initiatives. Without Rimini, I believe that a lot of projects would still be on proposal stage.

I would advise other IT leaders, first, to be very careful of the reputation of the companies they’re considering. Make sure they have a good, proven track record. Second, you also want to know that the company is growing, or at least stable. So find out how that company is doing financially. Because if the company is shrinking, then your support is going to shrink with it. And finally, you want to make sure the provider you are considering can support companies your size. I guess we think about how big Oracle is and how small we are, and that Rimini Street doesn’t think of us as small. Whereas Oracle figures they can live without us — we’re just one of a million. But Rimini Street doesn’t treat us that way.

The biggest driver for our switch to Rimini Street was cost. But we have a totally different relationship with Rimini Street than we ever had with Oracle, and there’s no way to put a price tag on that.

Every year, we’ve taken the money that we’ve saved by partnering with Rimini Street, and we’ve reinvested it in initiatives that propel our innovation and growth.

Our relationship with Oracle is as strong as ever, but now we also get to count Rimini Street as a strategic partner: It is reliable, innovative, and leading edge, and will be our partner for years to come.

The actual work to do the tax updates is easier than Oracle’s PeopleSoft Update Manager (PUM) process. Our analysts now save 40-60 hours on each quarterly update.

We now have the ability to say, ‘hey we have this, and we’d like to talk to somebody,’ and actually get to talk to somebody. That’s a different kind of support.

I hear nothing but good things about Rimini Street. The response time is great. The actual work to do the tax updates is easier than Oracle’s PUM process. Our analysts now save 40-60 hours on each quarterly update.

To put a ticket in and have a meeting scheduled the same week is outstanding. We definitely feel like Rimini Street did what they said they could do, and I have no doubt that they can do the same for our other applications.

Rimini Street took the time to listen and learn about my environment, giving me clarity and peace of mind knowing what the outcome will be and how it will improve my operations. They even provided in-depth license advisory support, helping me understand exactly what my total cost of ownership would be if I were to make the move to version 4.2 versus 4.3.

There was a real partnership in helping our teams work through how it needed to be designed for us, how to get all of our historical documents migrated over, and how we utilize and manage it afterwards. Rimini Street made it easy for our team to make the change from ChaRM to Rimini Watch for Change Management. We were able to maintain quality in internal processes and have real cost savings to support our transformation agenda.

Day to day, we can focus more on our strategic direction versus on operational issues and getting deeper into analysis. We refer to our partner, Rimini Street, who is responsive, comes with the right analysis, and guides us through each step of the way. In the past year, we’ve moved 350 plus changes across five different landscapes without incident. I see a big advantage for my team, having Rimini Street onboarded with us.

A significant share of the company’s IT budget was allocated towards the maintenance of our Oracle and SAP enterprise software, and we constantly worried about the stability of our technical support system as well as the technical skills needed to support it in-house as the vendor support was insufficient. Rimini Street took the time to understand our business needs and proposed a tailored solution to reduce our cost and improve our Oracle and SAP system operations. With Rimini Support, we expect to reduce Oracle and SAP maintenance costs and leverage this budget to our IT infrastructure management.