We are now a Rimini ONE™ client with both support, core support and AMS support. We’re actually gonna expand it further with Rimini Connect™ as well.

Rimini Street took the gauntlet even without us contacting them, the implementation of the regulation required a great deal of internal preparation from us, the active help we received from Rimini Street was both proactive and responsive.

To put a ticket in and have a meeting scheduled the same week is outstanding. We definitely feel like Rimini Street did what they said they could do, and I have no doubt that they can do the same for our other applications.

We consistently heard that Rimini Street was exceptionally responsive. Where we felt trapped in the past, we found a partner that could offer us the most value for our support dollars.

Because of Rimini Street, we have kept all our staff and maintained support for critical school programs. We don’t have anyone beating down our doors with major issues and that frees us up to concentrate on more important things, like helping the kids in our district.

One of the reasons we went with Rimini Street’s solution is so that we don’t have to feel pressured to upgrade to SAP HANA if the organization is not ready to make the investment and we will still have the necessary support required.

Rimini Street makes customers feel important. The team is very reassuring when problems arise, and they regularly check on our team, which is important to me. Also, the turnaround time from when my team logs a ticket to when we receive the response from Rimini Street is fantastic. My team …

We’ve reinvested the savings in additional headcount, as well as in new projects such as enhanced job costing, e-commerce, and Web 2.0 applications. We were able to hire two additional resources for strategic projects with the savings we’ve realized from Rimini Street support.

Rimini Street folks are client-friendly, client-oriented. They know what they’re talking about and don’t waver. They’re solid. They exude confidence and inspire confidence.

As we neared our cutover date, we consulted with Rimini Street on the different upgrade scenarios. We did several mock runs and, each time we ran into an issue, we collaborated with Rimini Street to evaluate and troubleshoot.

By moving to Rimini Street, we saw an opportunity to save on maintenance, get a higher level of support and still reinvest our savings in new solutions without increasing our operational spend. At the same time, we stopped looking to SAP for every answer and realized that our best path …

For us, we no longer see SAP as the only solution, but as one of multiple options — and that’s working well for us. By moving to Rimini Street, we saw an opportunity to save on maintenance, get a higher level of support and still reinvest our savings into maintaining …

Our strategy is to do more project work that drives value for the business. Having Rimini Street for support enables us to focus on where we want to go and what we want to do.

With S/4HANA not a near-term viable option, we still needed to address the cost of support and maintenance through SAP as part of our strategy to reduce IT operational expenses. While we have been happy with SAP’s software offerings, including Cloud for Customer (C4C) and Success Factors, premium support service …

We executed it faster than we expected and gave the system back to the business earlier than planned. Once in production, we ran into about a dozen incidents, all of which were resolved jointly with our Rimini Street Primary Support Engineer (PSE).