“We interface with a single contact that works on projects with us every day; they understand our system, our business model, and the different roles our users play within it. Our support engineer dissects the details of projects we propose, understands the business goals behind these initiatives, and then effectively …

In the case of HCX, when we partnered with Rimini, Rimini is able to support our backend, allowing the core of our IT to focus on our strengths in custom development, HCM implementation, which is what our business also needs for the clients that we are supporting or reaching out.

"Rimini Street has been an incredibly reliable and trusted partner, giving confidence that our core SAP applications are stable and enabling us to concentrate on supporting our frontline colleagues."

One of the reasons we went with Rimini Street’s solution is so that we don’t have to feel pressured to upgrade to SAP HANA if the organization is not ready to make the investment and we will still have the necessary support required.

Rimini Street makes customers feel important. The team is very reassuring when problems arise, and they regularly check on our team, which is important to me. Also, the turnaround time from when my team logs a ticket to when we receive the response from Rimini Street is fantastic. My team …

We’ve reinvested the savings in additional headcount, as well as in new projects such as enhanced job costing, e-commerce, and Web 2.0 applications. We were able to hire two additional resources for strategic projects with the savings we’ve realized from Rimini Street support.

Rimini Street folks are client-friendly, client-oriented. They know what they’re talking about and don’t waver. They’re solid. They exude confidence and inspire confidence.

As we neared our cutover date, we consulted with Rimini Street on the different upgrade scenarios. We did several mock runs and, each time we ran into an issue, we collaborated with Rimini Street to evaluate and troubleshoot.

By moving to Rimini Street, we saw an opportunity to save on maintenance, get a higher level of support and still reinvest our savings in new solutions without increasing our operational spend. At the same time, we stopped looking to SAP for every answer and realized that our best path …

For us, we no longer see SAP as the only solution, but as one of multiple options — and that’s working well for us. By moving to Rimini Street, we saw an opportunity to save on maintenance, get a higher level of support and still reinvest our savings into maintaining …

Our strategy is to do more project work that drives value for the business. Having Rimini Street for support enables us to focus on where we want to go and what we want to do.

With S/4HANA not a near-term viable option, we still needed to address the cost of support and maintenance through SAP as part of our strategy to reduce IT operational expenses. While we have been happy with SAP’s software offerings, including Cloud for Customer (C4C) and Success Factors, premium support service …

We executed it faster than we expected and gave the system back to the business earlier than planned. Once in production, we ran into about a dozen incidents, all of which were resolved jointly with our Rimini Street Primary Support Engineer (PSE).

Annual maintenance and associated costs for SAP for reliable operation of the SAP ERP environment were quite high. Services were very limited compared to the costs paid, ROI was low, and there were fewer choices that could be selected as options. Consequently, we decided to switch to Rimini Street.

I would advise other IT leaders, first, to be very careful of the reputation of the companies they’re considering. Make sure they have a good, proven track record. Second, you also want to know that the company is growing, or at least stable. So find out how that company is …