388 Rimini Street Testimonials

"After the switch to Rimini Street, we have been able to break free from vendor-oriented service policies and focus on business-oriented services. Work efficiency of IT services have been maximized with a swifter response and support to issues when requested."

"A key factor for me is that we are able to pursue our own roadmap. Rimini Street gives me independence and freedom to make my own decisions about what is optimal for ACM."

We already had an existing support arrangement, and it made sense to expand services with a trusted partner with a strong track record of delivering success to us. With Rimini Street, it doesn’t matter if we have a problem at the operating system layer, the database layer, or the application layer – we have one place to go to fix all of our Oracle system needs.

One of the reasons we went with Rimini Street’s solution is so that we don’t have to feel pressured to upgrade to SAP HANA if the organization is not ready to make the investment and we will still have the necessary support required.

Rimini Street makes customers feel important. The team is very reassuring when problems arise, and they regularly check on our team, which is important to me. Also, the turnaround time from when my team logs a ticket to when we receive the response from Rimini Street is fantastic. My team members do not even have time to go and make a cup of coffee, that is how fast Rimini Street gets back to its customers.

We’ve reinvested the savings in additional headcount, as well as in new projects such as enhanced job costing, e-commerce, and Web 2.0 applications. We were able to hire two additional resources for strategic projects with the savings we’ve realized from Rimini Street support.

Rimini Street folks are client-friendly, client-oriented. They know what they’re talking about and don’t waver. They’re solid. They exude confidence and inspire confidence.

As we neared our cutover date, we consulted with Rimini Street on the different upgrade scenarios. We did several mock runs and, each time we ran into an issue, we collaborated with Rimini Street to evaluate and troubleshoot.

By moving to Rimini Street, we saw an opportunity to save on maintenance, get a higher level of support and still reinvest our savings in new solutions without increasing our operational spend. At the same time, we stopped looking to SAP for every answer and realized that our best path forward was to maintain our ECC core and add cloud applications around it. Innovating around SAP was the most viable, cost-effective strategy.

For us, we no longer see SAP as the only solution, but as one of multiple options — and that’s working well for us. By moving to Rimini Street, we saw an opportunity to save on maintenance, get a higher level of support and still reinvest our savings into maintaining our ECC core while adding cloud applications around it, without increasing operational spend.

Our strategy is to do more project work that drives value for the business. Having Rimini Street for support enables us to focus on where we want to go and what we want to do.

With S/4HANA not a near-term viable option, we still needed to address the cost of support and maintenance through SAP as part of our strategy to reduce IT operational expenses. While we have been happy with SAP’s software offerings, including Cloud for Customer (C4C) and Success Factors, premium support service was the missing piece, and that’s where Rimini Street came into the fray.

We executed it faster than we expected and gave the system back to the business earlier than planned. Once in production, we ran into about a dozen incidents, all of which were resolved jointly with our Rimini Street Primary Support Engineer (PSE).

Annual maintenance and associated costs for SAP for reliable operation of the SAP ERP environment were quite high. Services were very limited compared to the costs paid, ROI was low, and there were fewer choices that could be selected as options. Consequently, we decided to switch to Rimini Street.

I would advise other IT leaders, first, to be very careful of the reputation of the companies they’re considering. Make sure they have a good, proven track record. Second, you also want to know that the company is growing, or at least stable. So find out how that company is doing financially. Because if the company is shrinking, then your support is going to shrink with it. And finally, you want to make sure the provider you are considering can support companies your size. I guess we think about how big Oracle is and how small we are, and that Rimini Street doesn’t think of us as small. Whereas Oracle figures they can live without us — we’re just one of a million. But Rimini Street doesn’t treat us that way.