388 Rimini Street Testimonials

We needed a trusted support partner that appreciates the criticality of our S/4HANA systems and its connectivity to the systems that fuel our operations, including the customizations we’ve made to the core. Compared to the vendor and other competitors, Rimini Street was a standout choice.

We spoke with several Salesforce clients and did our own internal assessment of risks and rewards for making the switch to Rimini Street. What we learned was that Rimini Street provides cost-effective, high-quality support which draws on global expertise and a vast resource network, making them a strong partner, well-positioned to support our complex Salesforce environment.

“Transitioning to third-party support made absolute business sense and was not a risk.”

"We had a combination of factors pushing us to find a better solution that would save us time and reduce costs."

"With Rimini Street, we are completely confident because they provide high-quality support through our assigned Primary Support Engineer, who resolves our issues and works as the coordinator with other technical resources. Rimini Street solves our incidents quickly and effectively, making sure we are constantly informed."

"When we have critical issues, we feel a great deal of insecurity and stress when we are unable to directly communicate with support staff. With Rimini Street, we are completely confident because they provide timely, high-quality support through an assigned Primary Support Engineer who resolves our issues and coordinates other technical resources. Rimini Street addresses our incidents quickly and effectively, making sure we are constantly informed."

"We had complete confidence that our Rimini Street Primary Support Engineer would be able to support our production environment, tax updates and custom code. We weren’t sure about the levels of support and expertise during the upgrade itself — which included migrating to a new server environment — but we were pleasantly surprised. We have very high regard for the Rimini Street engineers who helped us throughout the upgrade process and ensured a smooth transition."

We have chosen Rimini Street as the best option for reducing SAP annual maintenance costs, which also allows us to reinvest savings in our digital transformation plan.

"With the support of Rimini Street, iMarketKorea will be able to support and maintain our SAP ERP system for years to come, while at the same time accelerating our IT infrastructure migration to the cloud, which is part of our long-term plan. In a market environment where competition is fierce, iMarketKorea is breaking away from vendor-driven requirements in order to build our own IT roadmaps and digital transformation."

Our move to Rimini Street resulted in improved support service, while our costs have been considerably reduced.

We are growing quickly. Switching to Rimini Street has helped us move resources from ongoing SAP maintenance to investments in systems and technology.

The most noticeable difference was the swift response time. With vendor support, not only were there times when we would wait several months for a response, but there were also quite a few cases that were never resolved. In contrast, with Rimini Street’s support, it is possible to immediately contact a dedicated Primary Support Engineer to quickly work toward a resolution of the problem. They continue to follow up until all problems are resolved, and are also easily accessible for other routine consultations. We are extremely satisfied with their services.

Thanks to Rimini Street, we have cut our high and rising SAP maintenance costs significantly. Our current proactive planning for our ERP future has been made possible thanks to the flexibility and savings that Rimini Street’s independent support has provided for Kumagai Gumi’s IT strategic investments.

We don’t have anyone beating down our doors with major issues, and that frees us up to concentrate on more important things, like helping the kids in our district.

We consistently heard that Rimini Street was exceptionally responsive. Where we felt trapped in the past, we found a partner that could offer us the most value for our support dollars.