Working with Rimini Street, the support was really excellent. It’s not about just solving the issue, leave the case, and that’s it. There’s always a follow-through to make sure that it’s really the solve and that the root cause is solved so that it doesn’t repeat again.

Our focus remains on keeping current systems stable and protected, while at the same time creating a structure that allows for continuous and agile innovation. This partnership [with Rimini Street] is strategic so that we can grow with security, scalability and increasing efficiency,

Our move to Rimini Street resulted in improved support service, while our costs have been considerably reduced.

"My job is to innovate, not reinvent. I do not want the burden of recreating a service I can purchase."

"A key factor for me is that we are able to pursue our own roadmap. Rimini Street gives me independence and freedom to make my own decisions about what is optimal for ACM."

"Now, if there is an issue, instead of waiting 24 to 48 hours to hear from SAP, we get an immediate response."

"Many of our employees and all our volunteers are out in the communities where our constituents are located. Rimini Street is helping us adapt our legacy environment by mobilizing Siebel so constituent information can be accessed from anywhere via iPads and smartphones."

"The service that really stands out is the expertise of the Primary Support Engineer assigned to us. He really understands our specific implementation, and because of that we can get quick answers to strategic questions. The expertise of the people that we’re dealing with is head and shoulders above most …

"Rimini Street is helping us on multiple fronts. It was the right decision to go with them for independent support. We would absolutely make it again. We just wish we’d made the decision sooner."

"We didn’t have a lot of confidence in staying on vendor support — it was turning into a business risk. We needed to find a better strategy that was right for our business."

"As we look at our future application strategy, we have conducted some road mapping exercises with Oracle to understand their new applications and cloud apps. There is some Oracle Cloud functionality that looks promising, but we don’t see replacing our full ERP functionality for quite some time. With Rimini Street …

"At the same time our industry took a turn, we were having issues with Oracle support, including some severity-one issues that had languished for 30 to 45 days without resolution. I have been in the Oracle ERP space for more than 20 years, and we were not getting the level …

"During our due diligence process, we engaged with Gartner, we spoke with a lot of different Rimini Street customers, and we spent quite a bit of time thinking through every angle about how this would best fit our needs."

"If we want to make cross-functional improvements to our applications, we have the internal staff who can do that, but we know we will also be able to enjoy high-quality support working with Rimini Street for all new capabilities. If a new solution becomes available that shakes up the industry, …

"Our entire industry saw the impact of significant underinvestment by our customers and cost-cutting measures."