“The savings that we’ve gained from switching to Rimini Street Support have been reallocated to medical equipment, enhanced analytics, business intelligence and electronic medical record systems, to name a few projects — all improving patient care.”

"Rimini’s proposal for AMS delighted us due to the differential of its model. In addition to the seniority of the engineers and extremely fast response time, today we don’t waste any more time having to manage the tickets. It is a great optimization of resources to have a single service …

Our highly customized SAP ECC 6.0 system is our competitive differentiator, and it stores an incredible amount of data on our talent, financials and operational processes, all of which will serve as fuel for our AI initiatives. We carefully evaluated our options and decided keeping our existing systems expertly supported …

"Now, if there is an issue, instead of waiting 24 to 48 hours to hear from SAP, we get an immediate response."

"Many of our employees and all our volunteers are out in the communities where our constituents are located. Rimini Street is helping us adapt our legacy environment by mobilizing Siebel so constituent information can be accessed from anywhere via iPads and smartphones."

"The service that really stands out is the expertise of the Primary Support Engineer assigned to us. He really understands our specific implementation, and because of that we can get quick answers to strategic questions. The expertise of the people that we’re dealing with is head and shoulders above most …

"Rimini Street is helping us on multiple fronts. It was the right decision to go with them for independent support. We would absolutely make it again. We just wish we’d made the decision sooner."

"We didn’t have a lot of confidence in staying on vendor support — it was turning into a business risk. We needed to find a better strategy that was right for our business."

"As we look at our future application strategy, we have conducted some road mapping exercises with Oracle to understand their new applications and cloud apps. There is some Oracle Cloud functionality that looks promising, but we don’t see replacing our full ERP functionality for quite some time. With Rimini Street …

"At the same time our industry took a turn, we were having issues with Oracle support, including some severity-one issues that had languished for 30 to 45 days without resolution. I have been in the Oracle ERP space for more than 20 years, and we were not getting the level …

"During our due diligence process, we engaged with Gartner, we spoke with a lot of different Rimini Street customers, and we spent quite a bit of time thinking through every angle about how this would best fit our needs."

"If we want to make cross-functional improvements to our applications, we have the internal staff who can do that, but we know we will also be able to enjoy high-quality support working with Rimini Street for all new capabilities. If a new solution becomes available that shakes up the industry, …

"Our entire industry saw the impact of significant underinvestment by our customers and cost-cutting measures."

"The savings and quality of support from Rimini Street have enabled us to refocus our talent on new opportunities. For example, one of our 20-year Oracle veterans is now a Salesforce.com expert. We have also reallocated resources to work on a digital catalogue, new IoT-enabled solutions and mobile apps, which …

"We had a combination of factors pushing us to find a better solution that would save us time and reduce costs."