379 Rimini Street Testimonials

"The service that really stands out is the expertise of the Primary Support Engineer assigned to us. He really understands our specific implementation, and because of that we can get quick answers to strategic questions. The expertise of the people that we’re dealing with is head and shoulders above most software vendors."

"My role and that of many people in similar positions in other organizations is geared towards saving expenses and reducing overhead. The Rimini Street team has consistently put themselves in our shoes, always looking for ways to maximize our ROI.”

"The deep technical expertise of Rimini Street’s engineers, plus their ability to understand and advise on the ‘big picture,’ made Rimini Street an instrumental partner in this process.”

"Now, if there is an issue, instead of waiting 24 to 48 hours to hear from SAP, we get an immediate response."

"Many of our employees and all our volunteers are out in the communities where our constituents are located. Rimini Street is helping us adapt our legacy environment by mobilizing Siebel so constituent information can be accessed from anywhere via iPads and smartphones."

"Rimini Street is helping us on multiple fronts. It was the right decision to go with them for independent support. We would absolutely make it again. We just wish we’d made the decision sooner."

"We didn’t have a lot of confidence in staying on vendor support — it was turning into a business risk. We needed to find a better strategy that was right for our business."

"As we look at our future application strategy, we have conducted some road mapping exercises with Oracle to understand their new applications and cloud apps. There is some Oracle Cloud functionality that looks promising, but we don’t see replacing our full ERP functionality for quite some time. With Rimini Street support, we have gained the ability to cost effectively stay on what we are running for the next three to five years. This gives us time to fully evaluate our options, while reinvesting in growth initiatives."

"At the same time our industry took a turn, we were having issues with Oracle support, including some severity-one issues that had languished for 30 to 45 days without resolution. I have been in the Oracle ERP space for more than 20 years, and we were not getting the level of customer service we needed. And because ESCO was heavily customized, we had to jump through too many hoops to work around our customizations when we logged service requests with Oracle."

"During our due diligence process, we engaged with Gartner, we spoke with a lot of different Rimini Street customers, and we spent quite a bit of time thinking through every angle about how this would best fit our needs."

"If we want to make cross-functional improvements to our applications, we have the internal staff who can do that, but we know we will also be able to enjoy high-quality support working with Rimini Street for all new capabilities. If a new solution becomes available that shakes up the industry, we can evaluate it, but right now we are in a sweet spot."

"Our entire industry saw the impact of significant underinvestment by our customers and cost-cutting measures."

"The savings and quality of support from Rimini Street have enabled us to refocus our talent on new opportunities. For example, one of our 20-year Oracle veterans is now a Salesforce.com expert. We have also reallocated resources to work on a digital catalogue, new IoT-enabled solutions and mobile apps, which are part of our ESCOiQ™ portfolio that our customers use to manage their critical assets and improve product availability and efficiency."

"We had a combination of factors pushing us to find a better solution that would save us time and reduce costs."

"With Rimini Street, we are completely confident because they provide high-quality support through our assigned Primary Support Engineer, who resolves our issues and works as the coordinator with other technical resources. Rimini Street solves our incidents quickly and effectively, making sure we are constantly informed."