393 Rimini Street Testimonials

"When we have critical issues, we feel a great deal of insecurity and stress when we are unable to directly communicate with support staff. With Rimini Street, we are completely confident because they provide timely, high-quality support through an assigned Primary Support Engineer who resolves our issues and coordinates other technical resources. Rimini Street addresses our incidents quickly and effectively, making sure we are constantly informed."

"We had complete confidence that our Rimini Street Primary Support Engineer would be able to support our production environment, tax updates and custom code. We weren’t sure about the levels of support and expertise during the upgrade itself — which included migrating to a new server environment — but we were pleasantly surprised. We have very high regard for the Rimini Street engineers who helped us throughout the upgrade process and ensured a smooth transition."

Keeping our business performing efficiently and at its highest level is very important to us. The company is on the fast track to digital transformation with the pursuit of innovation and technological excellence at our core. After learning about Rimini Street’s global availability and expert engineer support, we decided to switch our mission-critical ERP application support to Rimini Street to gain efficiencies and free up resources to focus on maximizing manufacturing operations.

"A key factor for me is that we are able to pursue our own roadmap. Rimini Street gives me independence and freedom to make my own decisions about what is optimal for ACM."

"Now, if there is an issue, instead of waiting 24 to 48 hours to hear from SAP, we get an immediate response."

"Many of our employees and all our volunteers are out in the communities where our constituents are located. Rimini Street is helping us adapt our legacy environment by mobilizing Siebel so constituent information can be accessed from anywhere via iPads and smartphones."

"The service that really stands out is the expertise of the Primary Support Engineer assigned to us. He really understands our specific implementation, and because of that we can get quick answers to strategic questions. The expertise of the people that we’re dealing with is head and shoulders above most software vendors."

"Rimini Street is helping us on multiple fronts. It was the right decision to go with them for independent support. We would absolutely make it again. We just wish we’d made the decision sooner."

"We didn’t have a lot of confidence in staying on vendor support — it was turning into a business risk. We needed to find a better strategy that was right for our business."

"As we look at our future application strategy, we have conducted some road mapping exercises with Oracle to understand their new applications and cloud apps. There is some Oracle Cloud functionality that looks promising, but we don’t see replacing our full ERP functionality for quite some time. With Rimini Street support, we have gained the ability to cost effectively stay on what we are running for the next three to five years. This gives us time to fully evaluate our options, while reinvesting in growth initiatives."

"At the same time our industry took a turn, we were having issues with Oracle support, including some severity-one issues that had languished for 30 to 45 days without resolution. I have been in the Oracle ERP space for more than 20 years, and we were not getting the level of customer service we needed. And because ESCO was heavily customized, we had to jump through too many hoops to work around our customizations when we logged service requests with Oracle."

"During our due diligence process, we engaged with Gartner, we spoke with a lot of different Rimini Street customers, and we spent quite a bit of time thinking through every angle about how this would best fit our needs."

"If we want to make cross-functional improvements to our applications, we have the internal staff who can do that, but we know we will also be able to enjoy high-quality support working with Rimini Street for all new capabilities. If a new solution becomes available that shakes up the industry, we can evaluate it, but right now we are in a sweet spot."

"Our entire industry saw the impact of significant underinvestment by our customers and cost-cutting measures."

"The savings and quality of support from Rimini Street have enabled us to refocus our talent on new opportunities. For example, one of our 20-year Oracle veterans is now a Salesforce.com expert. We have also reallocated resources to work on a digital catalogue, new IoT-enabled solutions and mobile apps, which are part of our ESCOiQ™ portfolio that our customers use to manage their critical assets and improve product availability and efficiency."