Working with Rimini Street, the support was really excellent. It’s not about just solving the issue, leave the case, and that’s it. There’s always a follow-through to make sure that it’s really the solve and that the root cause is solved so that it doesn’t repeat again.

Our focus remains on keeping current systems stable and protected, while at the same time creating a structure that allows for continuous and agile innovation. This partnership [with Rimini Street] is strategic so that we can grow with security, scalability and increasing efficiency,

Our move to Rimini Street resulted in improved support service, while our costs have been considerably reduced.

"Choosing Rimini Street support and maintenance solution has freed up opportunity for the organization, the group, and for our staff."

"Finding a new way to manage platform maintenance and support has created real opportunities for our staff and organization. It has meant that resources are available to contribute to new projects that can be embedded into business as usual and then return value over the next year and every year."

"I have always had solid relationships with Oracle but transitioning to third-party support made absolute business sense and was not a risk."

"Knowing that we have Rimini Street as a trusted strategic partner ensuring the stability of our main SAP systems means we have the confidence and capacity to focus on the execution and further development of our goals."

"I don’t want to be pinned down. Rimini Street gives me independence — freedom to make my own decisions about what is optimal for ACM."

"We wanted to do more with the funding we have, instead of paying large sums for subpar Oracle support that provides minimal value."

"We have an assigned account manager who knows our environment and understands ACM. When we need support, we don’t have to start over with a different person each time."

"Rimini Street adapts to what we want to do. It is truly an extension of my internal SAP support team."

"The Rimini Street support team respond quickly which has allowed us to clear outstanding tickets and spend more resources on undertaking a number of other Library improvement projects."

"Having a primary support engineer based locally in Australia and available on demand takes a huge weight off our shoulders. Rimini Street is an extension of our IT team, with knowledge of our IT environment that enables them to dive into an issue and address it immediately. Knowing that their …

"It’s common for an organization’s internal IT team to want to undertake all the issues for its environment, but we wanted to free up our team to assist with more valuable tasks. The financial savings were just one factor in our decision to move to Rimini Street. As a result …

"Rimini Street adapts to what we want to do, not the other way around. Now, well into our partnership, I have complete confidence in Rimini Street’s ability to support our SAP platform. The benefits are everywhere."