388 Rimini Street Testimonials

"Our experience with the vendor’s [Oracle's] first-tier support was that we never really got to a resolution quickly, and we would go days at a time with no feedback at all. When we would go chase them for an answer, invariably the response would be, ‘Can you run it again and give me more logs.’ But that has all changed with Rimini Street, and the high quality support we are now getting is exactly as advertised."

And this is where I think Rimini really brings a lot of value is because they bring in the stability, the expertise, for the existing platforms, and making sure that your ERP runs as intended.

We were searching for a partner who could provide us with comprehensive support services to address our broader needs and optimize costs. We found the perfect solution with Rimini Street, which has not only helped us save on our budget, but also provided us with exceptional value.

"Finding a new way to manage platform maintenance and support has created real opportunities for our staff and organization. It has meant that resources are available to contribute to new projects that can be embedded into business as usual and then return value over the next year and every year."

"I have always had solid relationships with Oracle but transitioning to third-party support made absolute business sense and was not a risk."

"Knowing that we have Rimini Street as a trusted strategic partner ensuring the stability of our main SAP systems means we have the confidence and capacity to focus on the execution and further development of our goals."

"I don’t want to be pinned down. Rimini Street gives me independence — freedom to make my own decisions about what is optimal for ACM."

"We wanted to do more with the funding we have, instead of paying large sums for subpar Oracle support that provides minimal value."

"We have an assigned account manager who knows our environment and understands ACM. When we need support, we don’t have to start over with a different person each time."

"Rimini Street adapts to what we want to do. It is truly an extension of my internal SAP support team."

"The Rimini Street support team respond quickly which has allowed us to clear outstanding tickets and spend more resources on undertaking a number of other Library improvement projects."

"Having a primary support engineer based locally in Australia and available on demand takes a huge weight off our shoulders. Rimini Street is an extension of our IT team, with knowledge of our IT environment that enables them to dive into an issue and address it immediately. Knowing that their local Oracle database support team is backed by Rimini Street engineers globally brings us additional confidence and peace of mind."

"It’s common for an organization’s internal IT team to want to undertake all the issues for its environment, but we wanted to free up our team to assist with more valuable tasks. The financial savings were just one factor in our decision to move to Rimini Street.  As a result of our partnership with Rimini Street, we’ve been able to focus on more high-value work including big projects to improve our service to clients without expanding the team."

"Rimini Street adapts to what we want to do, not the other way around. Now, well into our partnership, I have complete confidence in Rimini Street’s ability to support our SAP platform. The benefits are everywhere."

"My job is to innovate, not reinvent. I do not want the burden of recreating a service I can purchase."