379 Rimini Street Testimonials

By moving to Rimini Street, we saw an opportunity to save on maintenance, get a higher level of support and still reinvest our savings in new solutions without increasing our operational spend. At the same time, we stopped looking to SAP for every answer and realized that our best path forward was to maintain our ECC core and add cloud applications around it. Innovating around SAP was the most viable, cost-effective strategy.

From efficiently resolving problems to providing advice on configuration, hardware purchases, and architecture modifications, Rimini Street delivers a level of service that we never received from Oracle.

"Today, we enjoy premium-level support from our dedicated support engineer, and this gives us confidence to allocate resources towards other initiatives that will deliver more value to our organization, instead of spending resources on support of our system."

"Under Rimini Street’s AMS for Salesforce, we have a partner who can help us get more out of our investment by increasing user adoption and productivity, while also helping us leverage new Salesforce updates and functionality as well. This will enable our administrators to focus on more strategic Salesforce projects to help further our company."

"Rimini Street has been an incredibly reliable and trusted partner, giving confidence that our core SAP applications are stable and enabling us to concentrate on supporting our frontline colleagues."

"Rimini Street has repeatedly demonstrated how much it understands the importance of quality customer service. The partnership helps achieve significant savings while also giving us more time and flexibility to plan for the future without pressure to follow a vendor-led upgrade path."

"We had three months of solid planning. SAP support was to end on December 31st and between Christmas and New Year’s Day the migration happened. On January 1st, we had a problem-free hand-over."

"Rather than focusing on Salesforce administration skills, I can consider candidates who may be stronger in analytics, deal desk management, or even marketing operations. The freedom to cover these gaps really opens possibilities within other areas of sales operations where our team can have an elevated impact."

"Rather than having to hire conventional Salesforce administrators, I can now consider candidates with the skills and talents to create a much wider impact."

"The cost structure for AMS is a huge asset, particularly for the projects that we don’t predict but that inevitably pop up and require timely attention. NTT is a very large company and not having to continually lobby for funding – including projects that I see as being business-critical – is a major plus."

"We looked at several [other providers] in the field and chose Rimini Street because it offered exactly what we needed — a reliable, expert extension of our team that would keep a critical business system up and running at a compelling price point."

"We run payroll daily, serving approximately 35,000 employees a week, so anything interfering with this would be catastrophic. This process — and the underlying support — must be bulletproof."

"We have the cost savings, which was a primary goal, but we’ve been able to optimize the SLAs we originally had in place to enhance the quality of service we provide to the rest of the company. In our monthly reviews, the SLA numbers are fantastic."

"Choosing Rimini Street support and maintenance solution has freed up opportunity for the organization, the group, and for our staff."

"Finding a new way to manage platform maintenance and support has created real opportunities for our staff and organization. It has meant that resources are available to contribute to new projects that can be embedded into business as usual and then return value over the next year and every year."