56 Resolver Testimonials

“Resolver was able to transform the way we looked at ERM. Our program seemed like a watered-down version of what it was supposed to be. We used Excel, met with risk owners and conducted quarterly risk assessments. Because Resolver software is so flexible, we were able to visualize how we wanted ERM to function and then configure the solution to help us accomplish that. We recreated everything from the ground up and refined our process.”

“Every quarter, we would ask people to attest to the effectiveness of the controls in their shop. We would post that spreadsheet via SharePoint so everybody can access it simultaneously.”

“This is the kind of the first time that we’re actually seeing those numbers on a dashboard, and it all flows up versus manually calculating those. It’s a major change in how we’re looking at our data.”

“Resolver is super customizable and user-friendly. Since we’ve been able to tailor it to our exact needs, it’s very easy to onboard new employees with minimal training. Not to mention, the support team is always amazing.”

“The content management piece makes my life a lot easier. The customization of the features within the Global AlertLink platform is something that I have come to depend on. In addition, the data generated will enable our organization to build projects that strengthen our overall resiliency to handle crisis events, but also be there for our members."

“Resolver has improved my team’s ability to identify and escalate gaps and vulnerabilities in the incident handling process to the responsible team or business owner within the organization.”

“We do an annual tabletop exercise with senior executives, where we activate a plan and each leader is assigned tasks in the plan. Using Resolver, they can track which steps are complete, which are not and who is working on what. We have a Resolver dashboard that shows how many plans we have, how many are completed, up for review, overdue, etc. We use this dashboard to present to the exec team how resilient the company is at any point in time.”

“The tool also helps us maintain the life cycle of our business continuity plans. The life cycle essentially identifies a critical process, creating a plan to protect it and then exercising it. Using Resolver, we can run an analysis of our plans to see which ones are compliant with corporate policies and regulations and which ones aren’t.”

“Do we need a $50 Million renovation, or a $5 Million refit. Resolver helps us make these decisions and create visibility with health authority management as to the risks associated with deferring capital projects.”

“Spreadsheets got us to a certain point when the focus was a handful of hospitals and assets. But when the focus shifted to 60 facilities and 13 critical assets, it was impossible to keep the information consistent and act on a prioritized basis by using spreadsheets."

“I love to bring order out of the chaos. Resolver gave us the power to design an automated process where there was once chaos.”

“Our priority at MIT is safety. Safety of our personnel, safety of our equipment, and of course the safety of our customers’ cargo at our terminal. Our investments at the terminal, particularly in both safety and security, reflect that organizational goal."

“The adoption of Resolver was painless. The users realized very quickly that it was not like other complex systems, the self-explanatory data-driven forms reduced the training time to just two hours and onboarding new employees now takes about 10 minutes."

"With Resolver, they’ve been able to view all incidents that took place and the countermeasures that they’ve put in place to combat them."

"Resolver turned out to offer the simplest and most straightforward UI/UX, with the ability to be tailored to our requirements and offering integration solutions via API connectors."