56 Resolver Testimonials

“We interact with a number of committees here. And rather than having a generic report that they have to sift through, we’re able to customize the information in our reports so that they only get the data they need. People’s time is valuable; they don’t want to be dealing with stuff that doesn’t concern them."

“Resolver was able to transform the way we looked at ERM. Our program seemed like a watered-down version of what it was supposed to be. We used Excel, met with risk owners and conducted quarterly risk assessments. Because Resolver software is so flexible, we were able to visualize how we wanted ERM to function and then configure the solution to help us accomplish that. We recreated everything from the ground up and refined our process.”

“The content management piece makes my life a lot easier. The customization of the features within the Global AlertLink platform is something that I have come to depend on. In addition, the data generated will enable our organization to build projects that strengthen our overall resiliency to handle crisis events, but also be there for our members."

"I think that the loss summary and metrics piece will be tremendous for showing our value to the corporation— the value that Corporate Security brings to the company as a whole. And in the security arena, this is very difficult to demonstrate."

"We’ve had a good working relationship from day one and have always received the support that we needed."

“There were a lot of inconsistencies in our IRIMS system. For instance, there was more than one way for an incident to be categorized in our system, so data was not always entered the same way. As a result, the system was really quite messy. We restricted the use of IRIMS to a limited number of key people to minimize these issues, but ultimately, we needed to streamline our processes to make things easier for our team.”

“Right then and there, he said, ‘This is what we want.’ And honestly, if he had the authority, he would have written a check on the spot. We were that impressed.”

“None of the success would have been possible without Bob’s tenacity, innovation, and creativity in customizing and training this system correctly for our environment and usage.”

“Before working with Resolver, we did everything with pen and paper — at least on our dispatch side. We had a spreadsheet with columns: call times, the name of the caller, notes related to the call, and close times. Our incident reports were written using Microsoft Word or by pen and paper.”

"Adidas Group currently tracks about 600 incidents a year in Resolver’s software"

“We needed an ERM tool that could crosslink risk controls to activities and risks, automate follow up with risk owners, and easily produce high-level summaries of where we stand on risk to our objectives.”

“We now have a more consistent way of doing things. The form looks the same every time, and that really streamlines how we disseminate information.”

"Moving forward, they hope to use the solution to automate and collect data throughout the company, reducing “assessment fatigue” by eliminating the need to ask the same questions repeatedly. One of the features that drew them to Resolver’s RiskVision software was the fact that it could do the work of three separate programs. RiskVision provides a way for BNY Mellon to use a single tool to automate their assessment process and generate the findings and risk scores. This information allows them to make data-based decisions that will positively drive results for the business."

“We quickly recognized that there was a lack of ability to scale when we were using Excel®. It was very error-prone, and things were falling through the cracks.”

“Resolver is super customizable and user-friendly. Since we’ve been able to tailor it to our exact needs, it’s very easy to onboard new employees with minimal training. Not to mention, the support team is always amazing.”