77 Reserve For Restaurants Testimonials

"The overall ease of securing and confirming reservations saves us a lot of time. And the pricing of the product has also made a huge impact on our bottom line. The support from Reserve is unparalleled. They really work as a partner in ensuring maximum benefit from the product."

"All reservation systems will get the job done. The question of how much better they make your life is answered by the small details. Reserve is responding to user needs, anticipating what the most important new features are an prioritizing them, and walking the walk in terms of customer service. The people who work at Reserve know it's about customer or guest service all the way down, and we're all in this together."

"In our two locations, we see roughly 300,000 guests a year and take reservations for every meal. It is vitally important that our reservation software is solid as a rock and, when we need it, support is there to help. So far, Reserve has filled both requirements. Reserve works on our iPads and desktop PCs without any issue and without any odd licensing requirements. If we want to use it on 10 iPads throughout the restaurants, we can. No muss, no fuss. The app for guests is also elegant and simple to use. And we have seen no dip in our reservation totals with the change from our old software. Overall, we are very pleased with our switch to Reserve. The added bonus is that they listen to their clients and are updating the product in useful ways regularly. We’re looking forward to working with them as we continue to expand our business."

"It’s simple: stop building OpenTable's brand, and having your customers go to their website, and be processed through their system. They promote other restaurants instead of yours, their system favors large corporate establishments with all of their promotion offerings. Take the savings that you are going to experience and invest in your own branding, and send your customers to your own website. I have return customers that come to our restaurant three to four times per month with a party of 4. That is $144.00 per year in reservation cost. If you look beyond that and multiply that by 40 other returning customers that comes to $5,760.00. That is called wasted advertising dollars."

"From day one, it has always felt like their support team has been keeping an eye on our business and looking for ways to hone and improve, always with the understanding that every business has its own unique type of service and operation. I would recommend Reserve to all of my favorite restaurants because they truly understand how to bridge the gap between giving the guest an easy to use system for booking their reservations, and providing the restaurant with a program that allows us to better understand our guest’s experience and maximize our space.”

"Reserve makes our host staff much more efficient, so much so we have been able to cut labor costs by having fewer on the floor at a time. Also, Reserve has made training new hosts and managers so easy with its user friendly and intuitive platform."

"From the on-boarding and support to the relationships we’ve built with their team, Reserve is there for all of our guest management and reservation needs. The product is incredibly flexible and intuitive on the backend, which has saved us time and money. The ability to share guest and reservation information across our properties has served as a valuable tool for Heisler."

“One of my favorite features of Reserve is the program's ability to auto-assign reservations to tables before the start of a shift. I didn't realize the impact of this feature until we hired a new host with very minimal experience. I didn't feel comfortable with him spreading out the reservations to set the pacing for the shift but the program did it autonomously which was very awesome.”

"Working with Reserve has been a completely different experience all to the good. Communication and customer service has been excellent! And the system is very easy to operate...highly intuitive...allowing for easy training of new staff. This is our first online reservation experience (we never made it to going 'live' with the other company we were considering) and it has been enormously helpful to our staff. As a manager, I also love the stats that are available to me as we review things in hindsight and continue to make improvements to how we pace our reservations during different times of the year."

"There are a lot of feature of Reserve that are easy, intuitive, and function well for the system. From a guest side, having tried to make a reservation with another system (not OT, I think it was Resy), it forced me to create an account, which I did not want to do, and chose not to (and chose not to make a reservation with that restaurant in the long run). I appreciate that guests can simply just make a reso."

"The shuffling feature is my favorite part of Reserve! It helps us maximize seating without needing to spend a lot of time configuring the floor ourselves. MAJOR time saver. I love that we do so many covers and everyone feels like it's "slow." Stress-free services are how we retain employees, and the calm feeling obviously translates to our guests as well. With our Account Manager's help and using the shuffling/slotting features, we are able to stagger guests in a way where we have more covers because the app is thinking for us."

"The Reserve team has been extremely supportive since day one. From walking us through set-up, blasting out social media, getting us on board and continuously checking in to see how we are doing and if we need anything from them and how they can improve. When they are in town, they make it a point to meet with us and have face to face conversations about Reserve. They listen to our concerns and suggestions on how to make Reserve even more restaurant and diner friendly. The Intercom feature is great because it offers real time help. We usually get a response within a few minutes allowing us to be more efficient and productive on our end."

"The Reserve team has always been incredibly helpful, prompt and willing to work to make Contra a better restaurant."

“The ease and mobility of the system, the rapid response from the support team, and the lack of binding contracts make it a far superior product than the competitor who shall not be named.”

"Our cover counts didn’t go down, if anything, they went up! Also, depending on your concept, you may lose access to a pool of clients but that’s not necessarily your target market. More and more we realized that OT is just a means of booking and nothing more."