77 Reserve For Restaurants Testimonials

"Our relationship with Reserve feels very personal; they understand the specifics of our business and how we run. There was an adjustment when we made the transition to the updated system, but after a close eye and fine tuning for the first few weeks, we felt the system improved the way we manage our bookings."

"My biggest concern was that Reserve might not be very well known to Chicago people because everyone is familiar with Open Table. I found this to NOT be true, in fact it was the opposite and people were very receptive to the change. Reserve kicks ass on all ends."

"Reserve is a very helpful platform for managing and organizing your waitlist. The customer service and support is great! We love that there can be multiple floor plans to toggle back and forth between to keep our rooms/sections as concise as possible."

"Join Reserve for the pure fact that the service is personal, the platform works and you feel like Reserve is working for you and not against you."

"Reserve does everything from an analytic side that Open Table does. But the biggest advantage is working with a company that actually listens to their customers and reacts accordingly. Reserve understands our business and is always trying to help not raise fees for their bottom line."

"The Reserve team has always been incredibly helpful, prompt and willing to work to make Contra a better restaurant."

"We switched because we were tired of the cost of Open Table and the illogical pricing structure as well as their lack of customer service. They never listened to their restaurant clients' requests or feedback on how to improve the system. Reserve has done much better with both of these pieces."

"I was scared to be out with the old and in with the new, but now wonder why we waited so long. Get ready for the extra $2K + to your bottom line. Because restaurants should not have to pay for covers! With an already impossibly small margin, give your clients the convenience of online booking less the fees. I find that with social media and just offering a good product, I have more control over my marketing now and that the ads I run and SEO optimization that I do out of house are more effective anyway."

"It’s simple: stop building OpenTable's brand, and having your customers go to their website, and be processed through their system. They promote other restaurants instead of yours, their system favors large corporate establishments with all of their promotion offerings. Take the savings that you are going to experience and invest in your own branding, and send your customers to your own website. I have return customers that come to our restaurant three to four times per month with a party of 4. That is $144.00 per year in reservation cost. If you look beyond that and multiply that by 40 other returning customers that comes to $5,760.00. That is called wasted advertising dollars."

"As a multi-property manager, the shared guest data between three restaurants has allowed us to have some strong hospitality moments. Having notes from a guests experience at one property be accessible to the other properties allows us to get closer each time to providing the best possible experience for our guests. We love to know things like their personal preferences or celebrations so we can continue to fine tune our service for them. Reserve has been really welcoming to feedback, assisting us with changes or challenges, and continuing to improve their product to stay as up to date as possible."

"When recommending you (as I have to a couple places), I let them now how easily Reserve works, how easy it is to set up, and the great support I receive from your team there. My experience with your support has been excellent so far. Whether it is emailing you or any of your predecessors working with my account, or through the support link on the app itself, the response is always very quick and very helpful whenever I have an issue."

"I'd say more then 90% of our business comes through Reserve which is great. Based on the price alone, the system is worth it. Also, Reserve is constantly updating and trying to make the experience the best possible and someone is always there it help if you have questions."

"My favorite features are all about on the spot changes. Whether I need to move a pre-assigned table in the middle of service, override our reservations settings, or temporarily block online reservations altogether, the ability to control reservation flow on both macro and micro levels is essential! I love that I can make split second decisions regarding the flow of traffic and keep chaos at bay. And the support is unparalleled. I am constantly learning how to perfect the set up and use tools more effectively, making our team more confident and better prepared."

"The overall ease of securing and confirming reservations saves us a lot of time. And the pricing of the product has also made a huge impact on our bottom line. The support from Reserve is unparalleled. They really work as a partner in ensuring maximum benefit from the product."

"The data that we receive allows us to think more strategically about when we need to increase available reservation slots, or decrease tables restricted to walk-ins. We've been able to use the reports generated by our account manager to look strategically and accurately at what is happening on the floor at both of our restaurants, and maximize our capacity to get guests seated from reservations and from the waitlist. Knowing the ratio of walkins to reservations, the average turn time, the average waittime, and more has given us a data driven way to run the floor."