77 Reserve For Restaurants Testimonials

"For so long the industry was led by a company that took advantage of its customers charging outrageous amounts. Sometimes that monthly bill was the difference between a profit that month or a loss. Reserve gives the same type of reservation platform, better customer service and for a much fairer cost that makes much more sense."

"Working with Reserve has been a completely different experience all to the good. Communication and customer service has been excellent! And the system is very easy to operate...highly intuitive...allowing for easy training of new staff. This is our first online reservation experience (we never made it to going 'live' with the other company we were considering) and it has been enormously helpful to our staff. As a manager, I also love the stats that are available to me as we review things in hindsight and continue to make improvements to how we pace our reservations during different times of the year."

"The biggest concern that restaurants have in switching to a new reservation system is loss of business. I don’t think this is a valid argument when going to Reserve. Reserve has a growing presence across the country. Reserve is developing unique partnerships that help in exposure and ease of reserving. OpenTable claims that they drive guests to your restaurant. I don’t believe guests choose the restaurant they will try by going to OpenTable. There are many more valuable restaurant blogs and dining information sites. I have had many compliments from guests about the user interface—that it's much easier than OpenTable."

"Reserve makes our lives easier as it's not slot based and we can focus on our customers, not where people are going to sit. Their customer service and attention to detail that we need as a restaurant is exceptional."

"We were nervous there would be a drop in online reservations since we were switching from OpenTable. In fact, our online reservations increased, as we were able to allow booking on all of our tables since there is no per booking cost. We saw no drop in reservations, and guests have been very appreciative of the increased availability. Also, the texting feature on Reserve is a huge time saver. We no longer have to call guests to confirm, saving about an hour everyday. We have a customized confirmation text that we send out, and when guests respond it automatically sends them another text with parking information. This is been really helpful to guests and our staff."

“I cannot say enough great things about Reserve's support team. Being able to open a chat with them whenever we need is absolutely ideal. I cannot tell you the number of times in the past when I've had to walk off of the floor in a busy service in order to call our previous reservation management system. I know who to call, text, and email in every situation and they are always there to help us, no matter the time. I could go on and on. Five Stars. Two thumbs up. Very pleased."

"It was a seamless and easy transition to move over to the Reserve system. This company looks at the reservation system from the restaurants eyes. They are constantly listening to their customers and making updates to better not only Reserve but our business. Anytime we have suggested new features, they were already in the works or were something that came on board soon there after. Great customer service."

"From a price perspective, Reserve is unparalleled in our industry. Beyond that, I’d say having Reserve, with its marketing tools and technology, humming diligently in the background lets us focus on great food and service. Their team has been incredibly helpful to our staff — quick responses, easy solutions."

"It’s simple: stop building OpenTable's brand, and having your customers go to their website, and be processed through their system. They promote other restaurants instead of yours, their system favors large corporate establishments with all of their promotion offerings. Take the savings that you are going to experience and invest in your own branding, and send your customers to your own website. I have return customers that come to our restaurant three to four times per month with a party of 4. That is $144.00 per year in reservation cost. If you look beyond that and multiply that by 40 other returning customers that comes to $5,760.00. That is called wasted advertising dollars."

"As a multi-property manager, the shared guest data between three restaurants has allowed us to have some strong hospitality moments. Having notes from a guests experience at one property be accessible to the other properties allows us to get closer each time to providing the best possible experience for our guests. We love to know things like their personal preferences or celebrations so we can continue to fine tune our service for them. Reserve has been really welcoming to feedback, assisting us with changes or challenges, and continuing to improve their product to stay as up to date as possible."

“One of my favorite features of Reserve is the program's ability to auto-assign reservations to tables before the start of a shift. I didn't realize the impact of this feature until we hired a new host with very minimal experience. I didn't feel comfortable with him spreading out the reservations to set the pacing for the shift but the program did it autonomously which was very awesome.”

"Reserve is a great system, backed up by a truly amazing team who care about their clients. Text support is great for immediate assistance, and our Account Manager is awesome."

"Switching to Reserve is a great way to reinvest money into more meaningful restaurant expenses, and their rapidly growing network in the city helps ensure that guests are already familiar with the platform. The switch has certainly been worth it both from a financial and operational perspective."

"My favorite features are all about on the spot changes. Whether I need to move a pre-assigned table in the middle of service, override our reservations settings, or temporarily block online reservations altogether, the ability to control reservation flow on both macro and micro levels is essential! I love that I can make split second decisions regarding the flow of traffic and keep chaos at bay. And the support is unparalleled. I am constantly learning how to perfect the set up and use tools more effectively, making our team more confident and better prepared."

"Reserve is a super organized system with a user-friendly design. It's easy to learn and shows you a straightforward look at what to expect for your shifts. On top of that, you get specific reports on turn times, waitlists, reservations, etc. Also, interactive texting makes it much easier to keep in direct contact with the guests without having to play phone tag."