77 Reserve For Restaurants Testimonials

"From day one, it has always felt like their support team has been keeping an eye on our business and looking for ways to hone and improve, always with the understanding that every business has its own unique type of service and operation. I would recommend Reserve to all of my favorite restaurants because they truly understand how to bridge the gap between giving the guest an easy to use system for booking their reservations, and providing the restaurant with a program that allows us to better understand our guest’s experience and maximize our space.”

“The algorithm has been great. We have not seen a decline in covers. In fact, we have an uptick on Fridays, Saturday, and Sundays. We have seen a more consistent flow to how the restaurant is booked since the system is smarter than we are at managing table inventory. It has no inhibitions, it follows the inventory, pacing and turns that we built, using that information it maximizes our space in ways we wouldn't have.”

"We have already saved SO MUCH MONEY! We are an extremely busy restaurant and we were averaging $1200 a month with Open Table! Our busiest month was $2000. That is some SERIOUS SAVINGS! It seems like we are doing the same amount of covers as we did with Open Table, but I will say we had our BEST DECEMBER (in sales) that we have ever had so maybe that's partly due to Reserve? We LOVE Reserve and will definitely recommend to our other restaurant friends."

"I'm a crazy reservation micro-manager. I was extremely skeptical any reservation software would have the 'AI' to match me. Weekends are like Tetris. But Reserve has FAR exceeded my expectations. I probably save about 4 hours a week all together. Honestly, I hardly even look at the weekend during the week anymore because I trust the software...pretty amazing. The greatest perk though has been diverting most of the crazy fees OpenTable was charging back to my staff … raises for everyone! Thank you, Reserve."

“Reserve is a great platform to use to help streamline operations. Being able to give realtime feedback and have an impact on a system that is constantly being updated as a result of that feedback is a great thing. The cost savings versus other systems is phenomenal as well.”

“Reserve is the smartest table management system I've ever used. Its complexities have allowed us to trust the system's ability to book our dining room exactly how we want it booked. It’s the most advanced table management system out there, especially when considering system "intelligence" and user-flexibility. Highly recommended.”

"We switched because we were tired of the cost of Open Table and the illogical pricing structure as well as their lack of customer service. They never listened to their restaurant clients' requests or feedback on how to improve the system. Reserve has done much better with both of these pieces."

"The level of engagement and transparency are unparalleled versus any other reservations system and they are growing exponentially in all the right ways."

"The shuffling feature is my favorite part of Reserve! It helps us maximize seating without needing to spend a lot of time configuring the floor ourselves. MAJOR time saver. I love that we do so many covers and everyone feels like it's "slow." Stress-free services are how we retain employees, and the calm feeling obviously translates to our guests as well. With our Account Manager's help and using the shuffling/slotting features, we are able to stagger guests in a way where we have more covers because the app is thinking for us."

"As a multi-property manager, the shared guest data between three restaurants has allowed us to have some strong hospitality moments. Having notes from a guests experience at one property be accessible to the other properties allows us to get closer each time to providing the best possible experience for our guests. We love to know things like their personal preferences or celebrations so we can continue to fine tune our service for them. Reserve has been really welcoming to feedback, assisting us with changes or challenges, and continuing to improve their product to stay as up to date as possible."

"Reserve has worked beautifully: the new algorithm and flex mode takes the best of an Open Table-like system, and marries it to an intuitive, user friendly interface that’s quick to learn and easy to maximize. But the best feature by far has been the constant support. It's another instance where Reserve clearly puts people as the top priority, and that's what makes you a good company to work with. When I have 15 plates spinning in the air, it’s such a relief knowing that the system is working properly and to our specifications, and that any issues can be handled quickly and clearly by any member of my staff, communicating directly with you. You're an extension of our team, and, being a small operation, we appreciate that more than you know."

"Working with Reserve has been a completely different experience all to the good. Communication and customer service has been excellent! And the system is very easy to operate...highly intuitive...allowing for easy training of new staff. This is our first online reservation experience (we never made it to going 'live' with the other company we were considering) and it has been enormously helpful to our staff. As a manager, I also love the stats that are available to me as we review things in hindsight and continue to make improvements to how we pace our reservations during different times of the year."

"Reserve is a very flexible and user friendly software that allows me to make as many or as few adjustments as I'd like, allowing me to extend our hours and reservations on holidays, reconfigure the dining room, or make single day modifications without needing assistance. It crushes the competition on price, and all of their momentum is leading towards a network of like minded restaurants and their guests exposed to your place unclouded by an attempt to sell you a reservation. Reserve's support team is also its unquestioned strength and through all of the variables and challenges of running a restaurant there has been quick and helpful responses from each level."

“The fixed cost per month as opposed to a per reservation fee has been incredibly impactful. The amount I used to pay per month was astronomical which had a huge effect on our bottom line, making it very hard to turn a profit. Where I used to almost want to limit the amount of reservations because I had to pay per reservation, this has allowed us to fill our books every night without the fear of the bill at the end of the month.”

"All reservation systems will get the job done. The question of how much better they make your life is answered by the small details. Reserve is responding to user needs, anticipating what the most important new features are an prioritizing them, and walking the walk in terms of customer service. The people who work at Reserve know it's about customer or guest service all the way down, and we're all in this together."