42 QuestBack Testimonials

"We chose Questback as it is a perfect fit with what we like to offer clients. It provides the capability to run a high volume of fast turnaround surveys, complemented by powerful management and reporting."

"If managers don’t have a steady flow of direct customer feedback, tight budgets and other constraints can lead them to focus on departmental goals and to shunt customer experience to the sideline."

”Being able to show these real results, with the help of Questback, is the reason why local businesses and municipalities are so positive when it comes to investing in the organization."

"The GESIS Panel offers the academic community an innovative, free way of accessing a survey sample that is representative of the population."

"Overall, we’ve been really happy with Questback’s feedback solution. Our employees now get direct feedback on their performance – from the people whose opinion matters the most: customers. Additionally, we can already see a clear link between high net promoter scores and increased revenue."

"Recent high-profile failures of corporate integrity have highlighted the need to prevent, detect and respond to the types of breakdown in trust and compliance that can have devastating consequences for businesses and the individuals within them."

"ESG Pulse provides us with unique insight into material factors that are important for value creation and profitable operations in our portfolio companies."

"We increased our conversion rates by 5% after the first month of using the Questback Salespulse app."

"Since moving to Questback we’ve seen a definite difference in what we can achieve. Innovation gives us invaluable insight that helps us engage more deeply with our audiences."

"The integration of ICA Watson Campaign Automation and the Questback Enterprise Feedback Suite utilizing the UBX app will automate and streamline ICAs customer facing feedback processes. This will make feedback an integrated part of the ICA campaign management and ensures high scalability and data quality."

"In a rapidly changing working environment where teams and leadership are agile, collaboration is the MO of modern business. Qubie is a new alternative to traditional ways of gathering insights and feedback. Microsoft Teams customers have the opportunity to gain crucial insights into how effectively they’re performing as a team and how they can improve as they work and collaborate on our platform."

"Our Questback community platform has helped our retention rates increase and turnover decrease, sickness and absence rates improve, and our staff to feel happy and good in their work."

"The big win for me is when we start to link customer feedback with behaviour and transactional data. We can then begin to look at the impact that the experience has on key financial metrics such as loyalty and customer lifetime value. We’re not yet ready to do this, but when we can it will have a transformative effect."

"Questback’s platform has consistently impressed us and remains a keystone in the technologies we employ as it is one of the most robust and flexible solutions on the market. When using Questback, our innovation and excellence are unleashed, knowing no boundaries. The Questback team has worked with us and supported us in several custom modifications to the platform and the development of additional capabilities to help us better meet the unique requirements of a client or provide an additional insights tool or capability we desired."

"Our employees’ opinion is of great value in our company. We have been using the Questback software solution for globally standardized, digital and effective employee surveys for many years. This allowed us to identify and sustainably improve the levers influencing health and engagement. This enabled us to establish a sustainable culture of dialogue and continuous improvement."