"One of the insights we have gained through our work with Questback is that the preferred tastes and wishes are never the same everywhere. By listening to our customers, we have managed to improve our 150 canteens throughout Norway by tailoring each unit to the local needs."

"We increased our conversion rates by 5% after the first month of using the Questback Salespulse app."

"The GESIS Panel offers the academic community an innovative, free way of accessing a survey sample that is representative of the population."

"Warner Music Group is using QuestBack to analyze opinions of thousands of engaged customers."

“The Customer Satisfaction Survey Program helps SWISS to make investments where they will have the biggest positive impact on Customer Experience.”

"The introduction of the online customer satisfaction survey on Questback‘s system has proven to be very beneficial for us over the past few years. On the one hand, we get a much broader picture of the customer experience compared to the old paper based survey, since it now includes the …

"We love the fact we can work creatively together with Questback to design the best outcome. It’s about fitting the technology around the feedback concept rather than the other way around. That’s the Questback difference."

"Since Questback interfaces directly with our SAP system we can automatically import our customer contact data and use this to power the online survey. That saves us a lot of time. In addition, we can use each customer’s past purchase history for analysis purposes."

"Questback’s software offers all the survey options, panel functions and community features we need – and all delivered through a single backend."

"Business benefits have included increased engagement, authentic feedback and insight, over 40% reduced costs, rich input into strategic projects and, most importantly, cultural change."

"The great thing about the tool is that it helps us become even more customer-focused in a very efficient way, and it enables greater corporate management transparency”, concludes Fröhlich. “In addition, it reduces the pressure on individual departments, because they only have to deal with the results, and don’t have …

"To get people on board, you need a leadership and communications environment based on respect, openness and clarity. This type of environment isn’t created overnight – it takes several years. And it has to be driven by a management board that is completely convinced that feedback and dialogue have the …

"Using Questback makes conducting a total sample survey affordable. With a pure CATI solution, it would have been much too expensive."

"Right from the start, we were impressed by the usability, scalability, and flexibility of the survey engine. Over the years, the software has grown in keeping with our needs so that up to now we have been able to implement our business model using the European market leader’s feedback platform …

"By partnering with Questback we can complete research projects much more quickly, effectively and at lower cost. This has helped us grow and scale our business, delivering greater insight and value to our clients, no matter how complex their requirements.”