Questback is the global leader in building employee and customer loyalty through feedback.
We were founded on the simple premise that every human being matters and capturing their wisdom will help your organization succeed. People matter - whether they’re your customers, your employees or your market research community. Yet while technology has made it easier to engage, how much time do we really spend listening and taking action? Are we nurturing real human connections and building mutual trust? Or are we simply paying lip-service, sacrificing credibility as a direct result?
These challenges are eroding loyalty between companies, their employees and their customers. At Questback, we go beyond surveys. We’re here to help you reach out, gather insight through meaningful dialogue and take action. All of this helps build loyalty with employees and customers to improve your most important relationships, and move your business forward.
We have over 5000 customers in over 50 countries, including a third of the Forbes 100. As our customers attest, the best insight is foresight. With Questback, engage, listen and act.
To learn more or schedule a demo, go to www.questback.com.
"The big win for me is when we start to link customer feedback with behaviour and transactional data. We can then begin to look at the impact that the experience has on key financial metrics such as loyalty and customer lifetime value. We’re not yet ready to do this, but when we can it will have a transformative effect."
“Working with Questback helps us to make Somerset Partnership as responsive and engaged as possible for patients and staff. We now have a flexible platform that supports all of our engagement and feedback needs – now and in the future.”
"We chose Questback as it is a perfect fit with what we like to offer clients. It provides the capability to run a high volume of fast turnaround surveys, complemented by powerful management and reporting."
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