QuestBack

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Read 42 QuestBack reviews and testimonials from customers, explore 28 case studies and customer success stories, and watch 1 customer videos to see why companies chose QuestBack as their Feedback and Reviews Management Systems

Questback is the global leader in building employee and customer loyalty through feedback.

We were founded on the simple premise that every human being matters and capturing their wisdom will help your organization succeed. People matter - whether they’re your customers, your employees or your market research community. Yet while technology has made it easier to engage, how much time do we really spend listening and taking action? Are we nurturing real human connections and building mutual trust? Or are we simply paying lip-service, sacrificing credibility as a direct result?

These challenges are eroding loyalty between companies, their employees and their customers. At Questback, we go beyond surveys. We’re here to help you reach out, gather insight through meaningful dialogue and take action. All of this helps build loyalty with employees and customers to improve your most important relationships, and move your business forward.

We have over 5000 customers in over 50 countries, including a third of the Forbes 100. As our customers attest, the best insight is foresight. With Questback, engage, listen and act.

To learn more or schedule a demo, go to www.questback.com.

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Customer Rating Review Scorebased on 3172 reference ratings
4.8/5.0 (3172)

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Featured Testimonials

  • "Recent high-profile failures of corporate integrity have highlighted the need to prevent, detect and respond to the types of breakdown in trust and compliance that can have devastating consequences for businesses and the individuals within them."

    Ernst & Young

  • "The introduction of the online customer satisfaction survey on Questback‘s system has proven to be very beneficial for us over the past few years. On the one hand, we get a much broader picture of the customer experience compared to the old paper based survey, since it now includes the very important arrival experience. On the other hand, with this online approach we strongly benefit from increased flexibility and reduced administrative efforts."

    Jonas BachmannTeam Leader Market Research

  • "If managers don’t have a steady flow of direct customer feedback, tight budgets and other constraints can lead them to focus on departmental goals and to shunt customer experience to the sideline."

    Bain & Company
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Featured Case Studies

  • SOS Barnbyar - Customer Case Study

    Hannu RusamaSOS Barnbyar

  • How a Leading Telecommunication Provider Improves Employee Satisfaction

    Tony KellerHuman Resources Development

  • How Randstad Gets Closer To Customers and Employees with Questback

    Ulf FröhlichHead of the Research & CRM Department
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Featured Customer Videos

  • Play Video
    Darryn AllcornInterim Director for Workforce and Organisational Development
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Additional QuestBack Information & Resources

Read QuestBack Reviews, Testimonials & Customer References from 42 real QuestBack customers.

Browse QuestBack Case Studies, Customer Success Stories, & Customer References from 28 businesses that use QuestBack.

Watch QuestBack Customer Videos to learn why 1 businesses chose QuestBack.

FeaturedCustomers has 1,839,014+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.