42 QuestBack Testimonials

"We love the fact we can work creatively together with Questback to design the best outcome. It’s about fitting the technology around the feedback concept rather than the other way around. That’s the Questback difference."

"If managers don’t have a steady flow of direct customer feedback, tight budgets and other constraints can lead them to focus on departmental goals and to shunt customer experience to the sideline."

"A versatile, functional, and easy-to-use tool that is constantly being developed."

"Warner Music Group is using QuestBack to analyze opinions of thousands of engaged customers."

“The Customer Satisfaction Survey Program helps SWISS to make investments where they will have the biggest positive impact on Customer Experience.”

"The introduction of the online customer satisfaction survey on Questback‘s system has proven to be very beneficial for us over the past few years. On the one hand, we get a much broader picture of the customer experience compared to the old paper based survey, since it now includes the very important arrival experience. On the other hand, with this online approach we strongly benefit from increased flexibility and reduced administrative efforts."

"Since Questback interfaces directly with our SAP system we can automatically import our customer contact data and use this to power the online survey. That saves us a lot of time. In addition, we can use each customer’s past purchase history for analysis purposes."

"Questback’s software offers all the survey options, panel functions and community features we need – and all delivered through a single backend."

"Business benefits have included increased engagement, authentic feedback and insight, over 40% reduced costs, rich input into strategic projects and, most importantly, cultural change."

"The great thing about the tool is that it helps us become even more customer-focused in a very efficient way, and it enables greater corporate management transparency”, concludes Fröhlich. “In addition, it reduces the pressure on individual departments, because they only have to deal with the results, and don’t have to worry about how to generate them. That saves time and of course reduces cost as well.”

"To get people on board, you need a leadership and communications environment based on respect, openness and clarity. This type of environment isn’t created overnight – it takes several years. And it has to be driven by a management board that is completely convinced that feedback and dialogue have the greatest influence over corporate culture – without letting the company’s shortterm stock market performance determine the direction of the company."

"Using Questback makes conducting a total sample survey affordable. With a pure CATI solution, it would have been much too expensive."

"Right from the start, we were impressed by the usability, scalability, and flexibility of the survey engine. Over the years, the software has grown in keeping with our needs so that up to now we have been able to implement our business model using the European market leader’s feedback platform software."

"By partnering with Questback we can complete research projects much more quickly, effectively and at lower cost. This has helped us grow and scale our business, delivering greater insight and value to our clients, no matter how complex their requirements.”

"The GESIS Panel offers the academic community an innovative, free way of accessing a survey sample that is representative of the population."