"Qualified is really flexible in how it's set up, and how you interact with visitors on your website. It makes it really easy to set up a time to meet, even if you're not available. Our CSM works with our team to ensure routing is properly set up and has stayed engaged as we grow and adopt new uses of the tool."
“She follows up with leads who engage but don’t book, and even chases down next steps on behalf of our human SDRs. Before, not every inbound lead got followed up on. Now, it’s always on, unified across the site and email.”
Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks' headquarters are located in San Bruno, Calif., with global offices in India, UK, Australia and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.
Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. They work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.
Swivl are the world leader in video technology, currently in more than 40,000 schools and businesses across the globe. To be a Swivl user means never missing an important moment in your school, classroom, or event. Whether your needs are for live or recorded video, have a solution for you. software platform makes it easy to reflect, share, and both provide and receive meaningful feedback from peers, mentors, administrators, and coaches.