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Confluence is an enterprise wiki used by more than 13,000 companies around the globe for helping development teams to collaborate and centralize their knowledge base. Confluence gives you the power to create anything - meeting notes, project plans, product requirements, etc.
Document360 is an AI-powered knowledge base platform designed to help organizations create, manage, and share knowledge efficiently. Whether for internal teams or external customers, it provides the tools needed to centralize information and make it easily accessible. Document360 offers an intuitive markdown editor for seamless content creation, allowing you to craft rich, engaging articles with ease. Its AI-powered search and content recommendations ensure users can quickly find what they need. For enhanced security, it provides role-based access control, private documentation, and compliance with industry standards. You can design your knowledge base to reflect your brand, add multilingual support, and integrate with tools like Slack, Microsoft Teams, and more. Detailed analytics help you track performance, understand user behavior, and optimize your content effectively. Use cases and benefits: Customer Support Empower customers with a self-service portal, reducing support tickets and response times. Host FAQs, troubleshooting guides, and tutorials. Internal Documentation Streamline team workflows by creating a centralized hub for SOPs, training materials, and company policies. Product Documentation Share product manuals, release notes, and feature guides to educate users and drive product adoption. User Manual Create comprehensive user manuals with multimedia support, ensuring users can easily understand and navigate your products. Simplify onboarding with structured, role-specific resources to help new hires ramp up quickly. SOPs Maintain version-controlled documents to ensure teams adhere to industry standards and protocols.
Helpjuice helps companies save millions in customer support with their powerful knowledge base tool. Companies like Indeed.com and Coastal.com are able to deliver instant support to their customers with Helpjuice's knowledge base.
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