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Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance. Nearly one in five U.S. borrowers have already engaged with Prodigal during more than 200 million interactions.
With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or …
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"Prodigal delivered more than double the cost savings we were looking for, as well as improving note accuracy and offering insights we can use to improve our business."
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”
“In-depth analysis of business functions is easy with Prodigal on your side.Prodigal truly listened and adapted to my needs.”
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