“We had three different ticket systems, one for each of our three brands. But we only had one helpdesk. This was far from ideal as our employees kept having to switch between tabs to find information and the customer history. And this isn’t convenient to say the least. We needed …

“The primary goal was to quickly and easily solve our customers’ problems, assist our team to do so with automation and intuitive UX design, and simplify their tasks. We needed a platform that brought everything together – email, social media, and form inquiries – all in one place.”