"We find that when we proactively chat with our customers, the ones who do engage feel loyalty and we end up selling more to them. We also have other customers that just ask us quick questions and I think that customer engagement is key to our success. Once they come …
"When students come on their website, they're looking for specific answers to their question. INSIDE enables agents to give them quick info about their application and encourage them to apply. It’s definitely helped us see an increase in application numbers!"
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