"INSIDE allows us to implement old-fashion customer service strategies online, which is exactly what we have done. And it has delivered results."
"Our customer satisfaction score for chat is a lot higher than what we have for call and emails resolutions. That's due to the fact that we can provide and update the customer in real time as opposed to email where it can take days and even up to a week. Chat gives a bit more comfort to the customer when there's a live response, even more than a call where they get put on hold, etc."