"We've had many more requests as far as trip quotes. We've gotten a lot better at acquiring the data we need and filtering it to see the best way to contact a customer after they've left the site. There have been a lot of leads from using INSIDE. Frequently asked questions that clog our phone queues now only take a few seconds, whereas they used to take a few minutes after waiting on hold."
"INSIDE allows us to implement old-fashion customer service strategies online, which is exactly what we have done. And it has delivered results."
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