170 Podium Testimonials

“Podium has helped us see a different side of Mattress Firm, but more importantly, it’s helped us learn better ways to communicate with customers in the way they want to be communicated with.”

"Having a good online reputation with plenty of reviews greatly increases the effectiveness of any advertising."

"Since then, we haven’t ever looked back. Podium is the best thing I’ve ever seen for customer relations—that includes both ease of managing reviews and interacting with customers. It’s just, it’s amazing. That’s all I can say about it, it’s totally amazing."

"We want an engaged community. This is why Podium helps. Before, it felt like we would push a lot of information out and we didn’t know if people were really listening. But with Podium, the biggest thing we see is community engagement and if our messages are landing.”

“People are texters. They don’t want to make a phone call and sit through a menu. The text box is where they want to go and get an answer to their question. Podium enables us to meet residents where they are and respond to them through their phones.”

“It’s great to know that we’re making an impact more than just playing games here at the stadium. We are out in the community and people know that Real Salt Lake is an organization that helps the community.”

“Podium is a game-changer. It’s allowed us to service our clients in a timely manner, improve our reputation online by offering our clients a quick and easy link to leave a review, and an easy way to respond to us with no hassle involved.”

“It saves us a lot of headaches, and hours of time every day. Customers love it, and literally yesterday, I got a large payment on a project via text-to-pay. It’s super seamless because, whether they’re in the store and they’re touching the card, or whether they’re on the phone, giving you the number or text-to-pay, just various people feel different comfort levels.”

“If I get a call from a customer and they wonder how long it’s going to be before [the delivery] shows up, I can send a message through Podium to the truck that has that product on, and let them know that that customer is looking for an ETA. That can happen no matter who’s on which truck.”

"The bottom line is that we can just streamline things a lot better with Podium, The value that Podium Phones has brought to us has been time savings and profitability. It’s made those two things easier because we can streamline phone calls and texting all together.”

“The phone system we were using was from a guy in Tennessee who had a side business. We felt like a side project, It was overly convoluted for a rural Appalachian HVAC company.”

“The AI Employee can start and end the conversation and actually book an appointment into ServiceTitan. It's doing almost all of the work.”

"Amount Podium’s AI has cut their median response time, from over 5 minutes to under 2 minutes.”

“[Our AI Employee] is excellent. We were going to hire a customer service rep, but now we don't have to."

“Podium AI has 2x’d our lead response and lead closing rates.”