53 Persona Testimonials

"Persona has a straightforward design and UI to implement identity verification - a plug and play option with lightweight friction. Rather than building for all of this ourselves, it made sense for us to use a vendor that we trust."

"Before Persona, we would capture the user’s ID and selfie and upload both of them to our EHR system, where we’d manually verify it. Persona has unlocked the ability for verification without human intervention every time. This creates a seamless experience for the user and reduces manual processes for our team."

"The biggest pain points that Persona was able to solve were the automation of the manual review piece and accuracy piece. Checking 4,000 IDs on a weekly basis manually leads to manual errors. Persona helps flag the cases [we] need to pay attention to and automates the rest."

"In the past, when a client needed to transfer funds, they might have picked up the phone and called the recipient for verification. But today, with voice deepfakes and the like, there’s less confidence in relying on a voice. We needed something that could provide high assurance without being overly burdensome."

"When there’s a suspicious case, we can just send a Cases link and it has all the information previously collected by Persona in a single place. That makes it easy for anyone to report suspicious activity to the fraud team without worrying about miscommunication."

"Persona enables us to look at all signals from a customer and catch red flags in a way that the human eye can’t. Rather than manually comparing past applications or scrutinizing ID photos, Persona’s AI helps us automatically identify these bad actors, saving us a lot of hassle."

"We strove to automate as much of the PPP process as we could, from payroll documentation to identity verification, to ensure we could quickly and accurately submit sellers’ loan applications, and not be bottlenecked by manual reviews. Behind the scenes, Persona was invaluable in helping ensure tens of thousands of small businesses could have a smooth, transparent, and efficient PPP funding process through Square Capital."

"We didn’t see another solution in the market that would guarantee protection for guest data, while still allowing reliable access in order to process new bookings; the way they have built the product to prioritize GDPR and CCPA compliance made Persona the clear choice for our team."

"Persona worked incredibly closely with us to make sure that everything met Sonder’s carefully crafted branding guidelines - from our custom fonts to the size, shape and position of all the UI components. We appreciated the level of care Persona had for our brand."

"Persona’s intuitive UI has saved our team several hours a day and led to a massive reduction in customer service requests."

"Persona enables us to seamlessly customize the verification process, accounting for the unique needs and forms of identification across Coursera’s global learner community."

"Discogs' marketplace has evolved from an informal Craigslist-type community to a more polished eBay-like experience. As part of that shift, we needed identity verification, but the challenge was getting it off the ground with limited resources."

“We need to confirm that the person completing the Remote profile is the same person from the documents they’re submitting — and that the documents are valid. This is a crucial part of the process. If we cannot confirm this, we cannot move forward with employment.”

“Many people are looking for gainful, credible employment and a reliable paycheck, and employers are recognizing there’s talent all over the world.”

"[Persona’s] platform knows more about passports than any individual on our team, so that raises the quality of the response in addition to the significant improvements with respect to the speed of the response."