55 Persona Testimonials

"Persona’s intuitive UI has saved our team several hours a day and led to a massive reduction in customer service requests."

"Throughout the entire process from partner selection to implementation and testing, the level of support and collaboration with the Persona team was truly incredible. Thanks to the tight partnership with Persona this integration was a real success."

"We didn’t see another solution in the market that would guarantee protection for guest data, while still allowing reliable access in order to process new bookings; the way they have built the product to prioritize GDPR and CCPA compliance made Persona the clear choice for our team."

"Linking systems like Graph are so important. There were some jaws-on-the-floor kind of reactions when we saw how it would work because getting this kind of linking information has been so tedious for us, and Graph’s interface is so beautiful, easy, intuitive, and even kind of enjoyable to use. So my team was ecstatic."

"We strove to automate as much of the PPP process as we could, from payroll documentation to identity verification, to ensure we could quickly and accurately submit sellers’ loan applications, and not be bottlenecked by manual reviews. Behind the scenes, Persona was invaluable in helping ensure tens of thousands of small businesses could have a smooth, transparent, and efficient PPP funding process through Square Capital."

"Persona enables us to seamlessly customize the verification process, accounting for the unique needs and forms of identification across Coursera’s global learner community."

"[Persona’s] platform knows more about passports than any individual on our team, so that raises the quality of the response in addition to the significant improvements with respect to the speed of the response."

"The biggest pain points that Persona was able to solve were the automation of the manual review piece and accuracy piece. Checking 4,000 IDs on a weekly basis manually leads to manual errors. Persona helps flag the cases [we] need to pay attention to and automates the rest."

"The fact that Persona was willing to work through the IAL2 certification process for us was a tremendous benefit — we really need it for our future plans."

"From alignment rules to signatures, our manual review process takes too long."

“We need to confirm that the person completing the Remote profile is the same person from the documents they’re submitting — and that the documents are valid. This is a crucial part of the process. If we cannot confirm this, we cannot move forward with employment.”

“Many people are looking for gainful, credible employment and a reliable paycheck, and employers are recognizing there’s talent all over the world.”

"We want social media to better reflect real life — and in real life, people can see your face and know who you are. When you're engaging with other humans, you should be doing it as yourself."

"Since implementing Persona, our customer experience has been so much better. Renters are able to complete the flow quickly and seamlessly. We've also seen a marked decrease in calls to our customer service team."

"Renters are putting a lot of their personal and financial information on the line to even have a chance at getting a rental. So, as a platform, we want to make sure we verify our property managers and owners."