55 Persona Testimonials

"We strove to automate as much of the PPP process as we could, from payroll documentation to identity verification, to ensure we could quickly and accurately submit sellers’ loan applications, and not be bottlenecked by manual reviews. Behind the scenes, Persona was invaluable in helping ensure tens of thousands of small businesses could have a smooth, transparent, and efficient PPP funding process through Square Capital."

"Renters are putting a lot of their personal and financial information on the line to even have a chance at getting a rental. So, as a platform, we want to make sure we verify our property managers and owners."

“It lacked a number of automated checks that could have stopped fraudsters from getting through in the first place. We were spending hours each week cleaning up.”

"Throughout the entire process from partner selection to implementation and testing, the level of support and collaboration with the Persona team was truly incredible. Thanks to the tight partnership with Persona this integration was a real success."

"Before Persona, we would capture the user’s ID and selfie and upload both of them to our EHR system, where we’d manually verify it. Persona has unlocked the ability for verification without human intervention every time. This creates a seamless experience for the user and reduces manual processes for our team."

"Discogs' marketplace has evolved from an informal Craigslist-type community to a more polished eBay-like experience. As part of that shift, we needed identity verification, but the challenge was getting it off the ground with limited resources."

"Persona has a straightforward design and UI to implement identity verification - a plug and play option with lightweight friction. Rather than building for all of this ourselves, it made sense for us to use a vendor that we trust."

"Switching to Persona really increased our conversion rate and allowed folks to fly through the pipeline in a more efficient manner."

"I feel like our account manager at Persona is a coworker. It’s been night and day compared to our previous vendor."

"We want social media to better reflect real life — and in real life, people can see your face and know who you are. When you're engaging with other humans, you should be doing it as yourself."

"Dating apps don’t work without that trust. We needed a quicker way to give our daters confidence."

"With Persona, we can check government IDs and selfie liveness in real time to make sure users are the right age and cross reference multiple risk signals to help us figure out whether to approve or decline users."

"Our onboarding process was incredibly challenging for both sides of the process — we were collecting information via an online form and manually adding to a data spreadsheet that had grown to 18,000 rows to track that each business was truly a business and what decision was reached."

"That's why I like Persona — it's flexible, it's intuitive. The platform not only lets me make decisions with Workflows, but it's also letting me place specific Inquiries in certain Queues for manual reviews."

"With Persona, we went live from concept to production in less than 6 months, which is almost unheard of given the complexities involved."