55 Persona Testimonials

"We relied on our development team to manually query our database to find linked accounts. This was costly, and it took a long time to complete."

"Persona’s intuitive UI has saved our team several hours a day and led to a massive reduction in customer service requests."

“Companies that handle a lot of money typically have a pretty big target on their backs when it comes to fraud. And yet here’s all this private information being slung around and traded between parties. It creates a lot of surface attack areas where fraudsters can come in via spoofing, phishing, man-in-the-middle attacks, etc., grab personally identifiable information (PII), and use it against the people that own it.”

"For any kind of initial investigation process, Graph is our go-to tool to uncover linked or suspicious account patterns. It’s a great tool to use as a starting point of any fraud investigation."

"Persona enables us to seamlessly customize the verification process, accounting for the unique needs and forms of identification across Coursera’s global learner community."

"We want social media to better reflect real life — and in real life, people can see your face and know who you are. When you're engaging with other humans, you should be doing it as yourself."

"Persona’s expansive feature set meant that we didn’t have to make any concessions in choosing a solution. We didn’t have to settle for a subpar experience just because we needed global support, for example. Persona offered the breadth and depth we needed — without requiring trade-offs."

"In the past, when a client needed to transfer funds, they might have picked up the phone and called the recipient for verification. But today, with voice deepfakes and the like, there’s less confidence in relying on a voice. We needed something that could provide high assurance without being overly burdensome."

"We didn’t see another solution in the market that would guarantee protection for guest data, while still allowing reliable access in order to process new bookings; the way they have built the product to prioritize GDPR and CCPA compliance made Persona the clear choice for our team."

"Persona worked incredibly closely with us to make sure that everything met Sonder’s carefully crafted branding guidelines - from our custom fonts to the size, shape and position of all the UI components. We appreciated the level of care Persona had for our brand."

"Discogs' marketplace has evolved from an informal Craigslist-type community to a more polished eBay-like experience. As part of that shift, we needed identity verification, but the challenge was getting it off the ground with limited resources."

"We used several vendors to help us with document collection and KYC, but we had no clear and efficient way to communicate with users without a ton of back-and-forth across the various systems. Consequently, this manual process resulted in wasted time, stray documents, and an associated indirect loss in revenue due to diverted attention and resources."

"Lime is a global company. We have a lot of different use cases — everything from the types of documents we accept to local regulations and the types of data we need to collect. Persona’s customizability stood apart — it was the best, most flexible option to meet all of our different needs."

"Our team loves working with Persona, specifically the people. It's been a breath of fresh air working with such a dedicated, friendly, and available team."

"At Instacart, we try to do as much as we can on our own, but when it comes to big volumes and building out something very complex like an identity program, it made sense to go with a vendor."