"In a crowded telco marketplace, Etisalat needed to distinguish itself by empowering its employees with the ability to market effectively to our existing and potential customers. Accenture and Pega helped us to launch a unified and intelligent marketing solution through which we can now consistently make the best possible offers …

"The Pega Cloud is available 24x7. We’ve never seen a problem. I’m telling you this application is running 24x7 across the world. We have zero downtime."

“We replaced four back-office systems that we used for workflow, claims, customer service, and the contact center functions – all with Pega. All in all we replaced about 2,800 workflows used to manage 140,000 cases a week.”

"I think we are simpler now, we are a stronger company,and well-positioned for growth."

"Using data to drive your actions is going to be the path to help you stay ahead."

“Traditionally, we've been using Salesforce as our case platform, but we found that that didn't give us the end-to-end process consistency that we were looking for, so this is part of the change.”

"The banks with the best customer service retain customers and retain revenue."

"This is a flexible technology and it significantly reduces time to market. So if we have new prospects, thanks to Pega we can acquire the prospect faster than before."

"What we liked about PEGA was that they were clearly different from the competition. Their solution encompassed process, technology and embedded intelligence."

"In the past, the computer sat between the clients and the advisor. (With PEGA) we sit alongside, sharing the entire screen together."

"Pega allows us to phase out our mainframe systems and react to economic and departmental changes so we can be more flexible to respond to the traveling public."

"This is allowing us to have smarter conversations with our customers."

"Decisioning happens in one central place, making it easy for PNC to provide a consistent customer experience across all channels."

"We set out to create an integrated solution that meets the needs of customers and exceeds their expectations."

"To enable our front line to put our best foot forward is very key."