“We need to understand who the therapies work for and in what setting. Clinical trial data is a key starting point but is just not big enough if we want to examine treatments in diverse subgroups and understand what works best for whom.”
"We have a population that is increasingly computer savvy. Many of them routinely asked about getting this service, and with RelayAccount we were able to meet that need."
“They’ve been extremely responsive to just about everything we’ve asked of them. Combine that with the excellent job they do, both with billing and A/R management, and it’s definitely a partnership we’ve grown to depend on."
“We’ve participated in previous paper surveys, but they haven’t been user friendly for the patient. Change Healthcare provided a fully turn-key process that is very easy to administer.”
“Anytime you fundamentally change your billing operations, there is trepidation. We were able to retain control of our destiny while enjoying financial improvements virtually across the board. The results far exceeded our expectations.”
“Working together with the Change Healthcare coding and compliance task force has enabled us to create a truly collaborative model. It will help us reduce and mitigate risk while ensuring the ongoing financial success of our practices.”
“The Change Healthcare staff is part of our family. We treat them like employees because they interact daily with team members in financial counseling, patient access, and case management.”
“Change Healthcare played a pivotal role [in the system change] by participating in workflow and build discussions as an extension of our team.”
“We're always looking to save the institution money, be more effeicient, bring our accounts recievable days down, and to use technology to make those things happen.”
"Registration’s due diligence identifies any error or potential issue with a bill so that we can fix it before it gets to the claims system, Our goal is to not have the billers look at the claim at all.”
“We have been extremely happy. Not only have the services been comprehensive and top-notch, but their people have been engaged and committed to our success from the start. They’ve exceeded our expectations in all respects, and we’re looking forward to a long and continuing relationship with them.”
“I feel I can turn to Change Healthcare with just about any problem and know that they’ll quickly come up with a solution. We feel fortunate to have them as partners. In fact, I wouldn’t want to be in this business without them.”
“Change Healthcare brought a vast amount of expertise to the table that helped in the planning and implementation process.”
“We are now able to process claims daily and obtain faster reimbursement, and claim denials are less than two percent. We can also provide our clients web-based access to all their data while still complying with HIPAA.”
“We wouldn’t have been as successful if we hadn’t transitioned the legacy A/R with Change Healthcare.”
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