105 Optum Testimonials

“They’ve been extremely responsive to just about everything we’ve asked of them. Combine that with the excellent job they do, both with billing and A/R management, and it’s definitely a partnership we’ve grown to depend on."

"They want to see the data and know it’s trustworthy. With the speed-to-pay metrics from RelayAnalytics Pulse, we are able to see and have discussions for how we can improve our processes. By engaging in this process, we don’t get into conflict discussions. We’re already looking forward as a group, so we’re able to agree on measures to correct behavior."

“Optum is a great partner that helps us look at the metrics and find solutions for patients enrolled in the In-Office Assessment Program. Together, we’re keeping high-risk patients as healthy as possible and minimizing rehospitalizations and unnecessary ED visits.”

“The purchase of that software was minimal compared with the $3.1 million we were losing.”

“Being able to carve up the work so there’s accountability and a better level of attention to high clinical priority cases gives us a powerful one-two punch.”

“I think the Change Healthcare team has been spectacular. We’ve changed our system from top to bottom, and they’ve been with us each step of the way.”

“Change Healthcare has done an excellent job for us. They’ve helped us increase our reimbursement during a time when many labs are seeing their revenues decline. Our client manager works aggressively and diligently to meet our needs. I truly can’t say enough about how beneficial this relationship has been for Meridian.”

"Our molecular diagnostic test volume continues to climb each month, and we know the 75%-plus decrease in time spent managing MDx prior authorizations that we’ve already seen with the DEX Diagnostics Exchange is just the beginning.”

“Eighty percent of the providers that received VCCs continue to accept them, and of the 20% that opted out, 19% moved to EFT; only 1% refused to do anything electronically. So that’s a huge win in helping us drive paper suppression.”

“We can breathe a sigh of relief now that we are on the Change Healthcare platform.”

“The daily challenge to optimize flow for today’s situation keeps continuous downward pressure on our length of stay.”

“We’ve seen a cultural change across LGH. We are able to forecast consistently, which helps us make decisions more confidently."

“There’s a huge bonus to having the hemo and reporting system as a singleplatform offering. If you ever do reporting after the case or another provider wants to look at it, having everything in the same system is an extremely important piece of the puzzle for the care team.”

“The entire care team can immediately view the procedure notes and the providers’ preliminary reports within our Epic EMR. Our experience with Change Healthcare has been exceptional. They’ve partnered with us to create an excellent system.”

“Having separate, third-party consultants—other than the vendor you’re contracted with—gives you an independent, consistent source of truth.”