“After addressing basic site improvements, A/B Testing becomes less of a broad stroke tactic and more focused on user level and behavioral conditions. You need to dig into your performance data and address specific needs of customer cohorts.”
"Most importantly, as with any digital strategy, we wanted to find speed. We wanted to find the partners, and within our own team, the ability to do this not just at scale but at pace. Inside a digital organization, this is something that would normally take 6-12 months and we wanted to find the 1-3 month motions."
“We have a cycle of analyzing site data and customer surveys, planning groups of experiments to solve problem areas of the funnel and then we prioritize and execute two-week experiments to tackle each part of the funnel.”
"I thought, ‘What would happen if we did the same effect when a user on a desktop hovers over a video still on our website."
"It's not just the design of the page but also the copy and how the copy is placed on the page."
"Optimizely has become very much a part of our daily lives and has had a huge impact on our overall business roadmap."
"There’s a sign on my door: Speed wins. It’s the informal internal motto and was handwritten by me 10 years ago, and as the office has moved so has the sign."
"It’s great to test ideas before building them and have proof that something works or it doesn’t we save a lot of time if an idea turns out to be a failure."
"We can spend an infinite amount of money bringing people to our website, but if we can’t get them to transact in the way that we want them to making a purchase, signing up for a catalog, or something along those lines what does it matter."
“Whenever we’re curious, confused or in doubt, we run a test and let the data speak for itself."
"We’re trying to take a stressful, painful experience and make it as easy as possible, and Optimizely helps us do that."
"With Optimizely, we can measure the impact of our initiatives and connect them to our marketing KPIs. Every decision that we make is now 100% backed by data."
"There’s a lot of passion involved in nonprofits. You’re driven, not just to do job, but to do a good job for a good cause. We all have strong opinions and ideas about how things should be done. Optimizely tells us, out of this mix, which is the best way forward."
"Virtually no change will go live on the website just like that. Everything is tested."
"We could go in [Optimizely] and set up the personalized experiences in 30 minutes. In the final weeks of the campaign, there’s a huge difference between something being live on Tuesday morning and Thursday night."