“The flexibility of OpenGov has allowed us to pivot when needed and handle a significant increase in permit volume efficiently. It’s a very user-friendly platform, and that has streamlined our processes significantly.”

"When I first heard we were going to use Cartegraph, I got a little worried about it. I thought. I'm going to be the last person to learn it. After I got started on it, I really enjoy it. I like that the paperwork is gone. Everything is there that …

“Sometimes you’re held captive by whatever a software will or won’t do. The best thing about OpenGov is that you dictate how you’re going to use it and it’s so easy to make changes on the backend.”

“I knew it was going to be terrible that we got audited, but I knew it would be better after. It would help our elected officials understand why we needed these resources. Now the city is in a much better place. We’re compliant—which we haven’t been for years, so that …

“Everything switched, now we are spending 80% of our time in the system. We are capturing all of the information we need from the beginning and using OpenGov for almost every aspect of the bid cycle.”

“OpenGov Cartegraph Asset Management and the ArcGIS integration were crucial in our work to create a lead service line inventory. It lets us track historical records and repairs. It gives us information that allows us to go out and see trouble spots and how they correlate with the rest of …

"The switch to Cartegraph has allowed us to distribute work throughout the city. We get a really high degree of return for the dollars we spend every single construction season."

“If six months is considered the benchmark to train a new staff member, we can now get that same person ready in half the time.”

“Before implementing OpenGov, the engineers had no real pavement management program. They had spreadsheets and an old Access database that ran some software, but they weren’t very confident in the results.”

"OpenGov has been willing to make sure we can continue to press the software and really be on the front end of how we can utilize it. I think there's an understanding between our organization and OpenGov that there's value to the greater community when we can do that. So, …

“The software is intuitive enough that you can pick up on it quickly, even though it is a big powerful tool. It is amazing how flexible it is, considering how powerful it is.”

“When a paper packet goes from desk to desk to desk to desk, you can only resolve that one department’s issues at a time before that packet is put on a new desk.”

“We are taking every opportunity we can to tap into grants and technical resources to ensure that we are able to accommodate growth now and in the future.”

“To be a partner in growth requires a mindset shift from rubber stamping plans yes or no, to communicating effectively and following a permitting process that drives the right steps for planners and developers.”

“We are going to use technology to fundamentally transform the way we do business in Jackson.”