“I think the speed at which OpenGov was able to move and provide us with full resources and knowledge (albeit a crash course) was amazing, and it directly led to us being able to get back to normal quicker than any other alternatives. Now we are showing others how to …

“I knew it was going to be terrible that we got audited, but I knew it would be better after. It would help our elected officials understand why we needed these resources. Now the city is in a much better place. We’re compliant—which we haven’t been for years, so that …

“Cartegraph Asset Management helps us make the best decisions for the residents, and that’s really what we’re here for.”

“OpenGov not only has the things we need to meet our functionality needs, in terms of the nuts and bolts of the permitting process, but also that storytelling component it’s important to us that residents can see why we brought our permitting process online.”

“The most challenging part of the paper-based system was the time it took to apply for a permit. A contractor would fill out a paper application, then one of our staff would have to re-enter the same information. Then print the permit.”

“I had direct access to OpenGov’s customer success team, even on weekends. That kind of responsiveness makes a big difference.”

“Prior to our relationship with OpenGov, we had a homegrown budget preparation tool. It was limited in what we could do, particularly related to things like forecasting and understanding the impacts of different budget decisions.”

“When we went live with our ERP system in 2019, we tried to move to a new budget and planning software, and we just were not able to be successful in it. We had to use a variety of different spreadsheets in order to actually put our budget together.”

“PDFs and Word docs and Publisher program and have to assemble all of these and now we can do it all straight out of OpenGov.”

“The overall processes to do different tasks are easier. From taking payments to making adjustments, they’ve made everything very simple and user-friendly. Having that has enabled us to give our employees more work-from-home access without worrying about security.”

“I think you guys have the best staff around and the best customer service. I haven’t met one person on this team that has not wanted to do better and to give a better product.”

“With Cartegraph Asset Management, we can morph it into how we want to use it. It’s just not a canned program that has to stay a certain way. Those two things, customer service and customization, helped OpenGov stand out from the others.”

“We feel it will be a great benefit for budgetary purposes. So we really want to jump on that as fast as we can to show our Public Works Director how it’s used and the value of it.”

“The process before OpenGov was was pen and paper, Excel, invoices, quotes, you know, hard copies of everything. And if something needed to be updated or changed, you had to go in, create a new version of an Excel, then share that with everybody by email, have the face to …

“We knew the process that we had in place was very antiquated. It was not the best way to, to develop and manage our budget, get input on the budget. So we knew we had to make a change.”