254 OpenGov Testimonials

“I have found it really useful if, in the middle of a meeting, the Council has a question, I can immediately go to a chart, share my screen, or talk through the numbers. When we have those immediate answers, it helps our credibility with the Council."

“We had a shared drive, 25+ Excel spreadsheets, and as many Word documents that had to be moved and updated numerous times during the budget process. OpenGov has really changed that process for us in a positive way.”

“We receive all of our planning submittals in OpenGov Permitting and Licensing. It’s easy to collaborate with the Planning Department and quantify exactly how many homes are expected in new developments, and what stage each development is in.”

“The most challenging part of the paper-based system was the time it took to apply for a permit. A contractor would fill out a paper application, then one of our staff would have to re-enter the same information. Then print the permit.”

“I had direct access to OpenGov’s customer success team, even on weekends. That kind of responsiveness makes a big difference.”

“Prior to our relationship with OpenGov, we had a homegrown budget preparation tool. It was limited in what we could do, particularly related to things like forecasting and understanding the impacts of different budget decisions.”

“When we went live with our ERP system in 2019, we tried to move to a new budget and planning software, and we just were not able to be successful in it. We had to use a variety of different spreadsheets in order to actually put our budget together.”

“PDFs and Word docs and Publisher program and have to assemble all of these and now we can do it all straight out of OpenGov.”

“The overall processes to do different tasks are easier. From taking payments to making adjustments, they’ve made everything very simple and user-friendly. Having that has enabled us to give our employees more work-from-home access without worrying about security.”

“I think you guys have the best staff around and the best customer service. I haven’t met one person on this team that has not wanted to do better and to give a better product.”

“With Cartegraph Asset Management, we can morph it into how we want to use it. It’s just not a canned program that has to stay a certain way. Those two things, customer service and customization, helped OpenGov stand out from the others.”

“We feel it will be a great benefit for budgetary purposes. So we really want to jump on that as fast as we can to show our Public Works Director how it’s used and the value of it.”

“The process before OpenGov was was pen and paper, Excel, invoices, quotes, you know, hard copies of everything. And if something needed to be updated or changed, you had to go in, create a new version of an Excel, then share that with everybody by email, have the face to face meetings. You know, it was very time consuming.”

“We knew the process that we had in place was very antiquated. It was not the best way to, to develop and manage our budget, get input on the budget. So we knew we had to make a change.”

“We started looking for budgeting software, in late 2022, knowing that we wanted to have it approved in our 2023 budget. It was approved, and we had a tight deadline. We wanted to build our first online budget book, for fiscal year 2023. So, we signed on with OpenGov in October, and then we completed our budget book in December.”