Overall, the simplicity of OnBoard is it's strongest feature. With minimal training, our admins were able to quickly begin creating meetings and board packs. Simply put, OnBoard is a highly effective system that does exactly what we need it to do, without a mass of unnecessary features. It's also worth commenting on the strength of Passageways customer support. Our account manager worked very closely with us through every step of the implementation process, helping us with the initial setup of the system as well as training for our admins. Passageways also setup a number of training sessions for our Trustees, ensuring they were completely comfortable using the platform before go-live, which has lead to a high level of user adoption.
"The first meeting we had, the experience was not of that of a technology, the experience was a board meeting. Directors didn’t even realize that we didn’t have to put any effort into learning OnBoard, even administrators put very little effort into learning. We were just like Holy Cow, everybody’s already got their meeting set up. It just started happening."
"All documents are in one spot and no one has to remember who emailed what or where any document has been placed. They can quickly reference the one location easily. I can't imagine ever going back to using paper, and how much time it took to do that."
"Creates documentation regarding my board."
"Incredibly easy user interface - even our least tech savvy staff and board members can utilize the platform effectively."
"Ease of uploading from an administrator point of view as well as from the seamless viewing from the director view."
"OnBoard creates confident boosting board meetings by organizing my board meeting files, communication, and tools for getting signatures. It just makes me look good."
"I love the intuitive nature of the software - it is incredibly easy to learn how to use. Our Board implemented it in March 2019 and the feedback from our governors has been overwhelmingly positive. The many features of OnBoard and customization options have made it an invaluable investment."
"Easy to use - works well. Easy to find documents that have been posted."
"No "paper" Board Books to print and organize."
"It's easy to set up meetings, easy to navigate from the end-user side, and can be used on a computer or tablet. Our board members weren't going to embrace this if it was a pain in the neck to use. Some of them had a little trouble with getting the account set up, but any issues were handled quickly. Most people got in and got started with no problem."
"Plenty of room for expansion should the need arise. Extremely feature-filled. Easy but secure log-on (multi-factor identification). Passageways customer satisfaction team seems responsive to our suggestions and needs and incorporates/updates with some frequency."
"I like the value for the investment we've made and now that we are more comfortable with it, the software is proving to be a great resource especially since we have board members all over the country."
"I like that it's easy to use and understand. We have board members who want things quick and simple. They are able to login, navigate and keep up without any frustration. They love it and we love that they like it and are using it."
"Having everything in one place, available to whomever you need. It's easily accessible and has just enough security parameters. I love the 'download book' feature, as a lot of the time, I keep the books for my own records and to distribute via email, if needed."