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Oct8ne is a private company that started its activity in 2016 with dual headquarters in Silicon Valley and Barcelona. The live chat evolution is their coviewing technology: You can show products of your catalog in real-time while talking to your customers and personalize their shopping experience. Oct8ne also encourages an increase in sales of all types of products, not only commodities, as it gives the seller the same opportunities as if they were a seller on the street, converting visitors to buyers more efficiently.
“A chatbot that integrates with the catalog and the e-commerce backoffice that can access the order status has to be difficult to configure, right?”
“Generally, customers want to communicate with a human agent when a product has broken and they need to request a repair or exchange. The rest is answered 24/7 by the …
“The customer service has grown a lot. There was a time when it was to put out fires so we wanted to boost that commercial part that we can offer …
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