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Oct8ne is a private company that started its activity in 2016 with dual headquarters in Silicon Valley and Barcelona. The live chat evolution is their coviewing technology: You can show products of your catalog in real-time while talking to your customers and personalize their shopping experience. Oct8ne also encourages an increase in sales of all types of products, not only commodities, as it gives the seller the same opportunities as if they were a seller on the street, converting visitors to buyers more efficiently.
“The conversion rate between orders concluded thanks to the old chat and thanks to Oct8ne is completely different. Oct8ne has more than tripled the chat conversion rate. This is because …
“The customer service has grown a lot. There was a time when it was to put out fires so we wanted to boost that commercial part that we can offer …
“The customer is better informed and becomes more demanding, they want everything faster and more within reach than ever. At all times, we need to know what customers need and …
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