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Nuance Communications Testimonials

  • "Nuance offers an authentication solution that perfectly suits the security needs of our contact center. Our customers love the fact that they don’t have to remember the answers to trick questions, like the fourth letter of their mother’s maiden name, and we love the fact that the calls are shorter and totally focused on prompt banking transactions. Nuance’s team provided us with exceptional support at every stage of deployment."

    Amit LanshianoIT Operations Manager

  • "With Nuance’s help, we’ve set the foundation on how things integrate and interact with each other. We have both a business and IS partnership on our member experience now. It is not a business direction. It is not an IS direction. It is combined direction.”

    Lou GallagherSenior Director of Infrastructure
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    4.7 / 5.0
    Customer References116 total
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    AdvancedMD is the community of choice for independent providers delivering integrated workflow and personalized service to ensure the health of every practice and their patients. An integrated suite of cloud solutions includes practice management/medical billing, electronic health records, telemedicine, patient relationship management, business analytics reporting, and physician-performance benchmarking all backed by expert practice advocates. AdvancedMD also offers full service revenue cycle management and serves an expansive national footprint of more than 22,500 practitioners across 8,000 practices and 600 medical billing companies.

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    4.7 / 5.0
    Customer References15 total
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    Amazon Transcribe makes it easy for developers to add speech to text capabilities to their applications. Audio data is virtually impossible for computers to search and analyze. Therefore, recorded speech needs to be converted to text before it can be used in applications. Historically, customers had to work with transcription providers that required them to sign expensive contracts and were hard to integrate into their technology stacks to accomplish this task. Many of these providers use outdated technology that does not adapt well to different scenarios, like low-fidelity phone audio common in contact centers, which results in poor accuracy.

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    Scribie.com is a audio/video transcription service where you can get high quality transcripts of your interviews, meetings, podcasts, videos, webinars, etc. At Scribie, they have re-thought and re-invented the transcription process for the internet age and have built a system which produces high quality transcripts with the least amount of effort. They follow a four step process where the initial work is done by their certified freelancers which is then QA'ed by their in house team. Due to their comprehensive process they can guarantee a minimum accuracy level of 98% for the transcripts.

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