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"With Nuance’s help, we’ve set the foundation on how things integrate and interact with each other. We have both a business and IS partnership on our member experience now. It is not a business direction. It is not an IS direction. It is combined direction.”
"As an innovative, service-oriented enterprise we regularly conduct passenger surveys, because our customers’ opinions are important to us. This is particularly true when we introduce new technologies. In this case, the feedback was highly positive right from the outset. We are pleased that the voice technology by Nuance is so well received by travelers and that we were consequently able to substantially improve our customer service.”
Amazon Transcribe makes it easy for developers to add speech to text capabilities to their applications. Audio data is virtually impossible for computers to search and analyze. Therefore, recorded speech needs to be converted to text before it can be used in applications. Historically, customers had to work with transcription providers that required them to sign expensive contracts and were hard to integrate into their technology stacks to accomplish this task. Many of these providers use outdated technology that does not adapt well to different scenarios, like low-fidelity phone audio common in contact centers, which results in poor accuracy.
Scribie.com is a audio/video transcription service where you can get high quality transcripts of your interviews, meetings, podcasts, videos, webinars, etc. At Scribie, they have re-thought and re-invented the transcription process for the internet age and have built a system which produces high quality transcripts with the least amount of effort. They follow a four step process where the initial work is done by their certified freelancers which is then QA'ed by their in house team. Due to their comprehensive process they can guarantee a minimum accuracy level of 98% for the transcripts.
eClinicalWorks® is a privately held leader in ambulatory healthcare IT solutions. With physicians across all 50 states using its solutions, customers include ACOs, physician practices, outpatient departments of hospitals, health centers, departments of health and convenient care clinics. Thirteen eClinicalWorks customers have received the prestigious HIMSS Davies Awards during the past eight years, honoring excellence in electronic health record implementation. The company is the second largest in the country for e-prescribing.
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