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Nuance Communications Testimonials

  • “The use of Nuance’s voice biometric technology has been integral in our mission to deliver an excellent customer experience. The customer and employee satisfaction results speak for themselves. We’re looking forward to working with Nuance in the future to use voice biometrics to authenticate even more processes.”

    Anne GrimHead of Global Client Experience

  • “In our implementation of voice biometrics, we focused on the clients and carried out some really valuable focus groups to understand the issues. We found that between 7% and 10% of customers calling in were actually being rejected by the security processes, prior to voice biometrics. We ran some client satisfaction surveys after the implementation and clients rated the service at least 9 out of 10 in all cases, which translated into a customer advocacy rating of 60% – a significant uplift on our previous ratings.”

    Iain HanlonClient Experience and Strategy
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    Amazon Transcribe makes it easy for developers to add speech to text capabilities to their applications. Audio data is virtually impossible for computers to search and analyze. Therefore, recorded speech needs to be converted to text before it can be used in applications. Historically, customers had to work with transcription providers that required them to sign expensive contracts and were hard to integrate into their technology stacks to accomplish this task. Many of these providers use outdated technology that does not adapt well to different scenarios, like low-fidelity phone audio common in contact centers, which results in poor accuracy.

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    ModMed is transforming healthcare by placing doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. With our electronic health records (EHR) and practice management (PM) systems, and our revenue cycle management (RCM) services, our all-in-one solution empowers specialty medical practices to do their best work by providing them with clinical, financial and operational software solutions designed to enable better, more personalized patient care. Our staff physicians help to develop products and services for allergy, dermatology, gastroenterology, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery, podiatry, urology and women’s health practices, as well as ambulatory surgery centers.

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    eClinicalWorks® is a privately held leader in ambulatory healthcare IT solutions. With physicians across all 50 states using its solutions, customers include ACOs, physician practices, outpatient departments of hospitals, health centers, departments of health and convenient care clinics. Thirteen eClinicalWorks customers have received the prestigious HIMSS Davies Awards during the past eight years, honoring excellence in electronic health record implementation. The company is the second largest in the country for e-prescribing.

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