"Our customers can now easily return items via the return form on our website or print their email-generated return label and send their product back to us free of charge. They can also, as always, return their online purchases in one of our physical stores."

"Our priority has been to get going quickly with the least possible friction to directly achieve the performance we wanted. And that’s what we got."

"After introducing [nShift] internally we have not had to compensate for a single package. Packages have gone astray, but we have been able to trace them internally in our system and quickly find them again."

"Uptime is close to 100% and if any challenges arise the [nShift] support team are permanently on standby to resolve problems."

"We are very pleased with our system. We were already using [nShift] for outbound packages when we decided to also try it out for internal logistics. Looking ahead, I could not imagine a situation without this overview."

"We often have half an hour to deliver our goods. If we miss that time slot, we simply have to turn around and go back to the warehouse again."

“When we had vendor-specific solutions, we had to dip into different systems all the time. Having it all in one system is of great benefit to us – and I think our customers are receiving a better quality of service because of it. In particular, the new solution has enabled …

“Now that reference numbers are sent to recipient emails, customers don’t have to call us asking about shipment arrival dates. They can monitor it themselves. This has reduced incoming phone calls significantly and saved me a lot of time.”

"It is already difficult to imagine running the business and managing the company in terms of shipment planning and control without the support of [nShift]."

"Our priority was to get up and running quickly with as little hassle as possible. We want to be able to offer the delivery options requested by our customers in the different markets and their respective languages. And that is exactly the outcome we got."

"Thanks to [nShift Checkout], we now have a flexible solution that is easy to administer and gives the customer great freedom of choice. It is exactly what we have been looking for."

"Thanks to nShift, we now have lots of package and shipment data that we can analyze to identify more effective delivery routes."

“We just run a pallet of RFID-labeled parcels under the RFID scanner here at the warehouse before dispatch to store. The RFID scanner scans all parcels on a pallet at once, and they are automatically registered, validated and status updated. That way, we immediately spot if there are parcels on …

"With [nShift], we can more easily track shipments, mistakes and overbilling, and we are more flexible to new carriers. In short, the platform increases quality, usability and the structure when working with shipments."

"We switched to the new system in one go and our existing customers reacted very enthusiastically!"