78 nShift Testimonials

“Our customers count on us to deliver their orders, which can be high of value, in premium condition, regarding delay and service. We needed a solution with the carrier connections and customer experience capabilities to help us successfully engage new customers in new markets. nShift offers a platform and tools necessary to achieve this goal.”

"With [nShift], we don’t waste time entering and finding data or tracking parcels in different systems. The integrations have improved our track and trace capability and allow all Berggård Amundsen employees to track all deliveries throughout the Group."

"Quality is the foundation of Stenströms. We knew that for our ecommerce operation to become a real success, the online experience had to match the high standards we provide in store. We got in touch with nShift because we were confident that they had the capability to help us manage our shipping operation and to give the customers an experience that reflected the prestige of our brand."

"We are in an ongoing process with our European carriers where we follow the transport from departure to delivery. Thanks to Analytics, we can now see and track this information easily."

“Previously, the reporting was not as accurate as it needed to be, so it was very difficult to challenge the carrier with the data that we got from our manager. The data [from nShift] is more accurate and more usable and we’re now working with their team to develop AI and more machine learning capabilities.”

"Thanks to nShift, we now have lots of package and shipment data that we can analyze to identify more effective delivery routes."

“[nShift] is the largest delivery management software provider in the market today and is naturally mentioned every time we discuss solutions with our customers. It has a good reputation and everyone knows that it works.”

"We’re really pleased with [nShift Checkout]. Customers can see the cost of shipping on the basis of their own postcodes, and we can manage shipping prices from a single location. This is a very neat solution."

"After introducing [nShift] internally we have not had to compensate for a single package. Packages have gone astray, but we have been able to trace them internally in our system and quickly find them again."

"We’re expecting to achieve a higher conversion rate and greater customer satisfaction with this partnership [and] looking forward to developing a comprehensive and optimized solution with [nShift]."

"First and foremost, [nShift] ensures easy management of our deliveries. However, another crucial point for us was the ease of changing carriers and implementing new ones. With [nShift’s] huge carrier library, it is as easy as flicking a light switch."

"The service level provided by [nShift Return] is the same as their product – always available, responsive, flexible, solutions-oriented and up-to-date."

“We can follow the return process before the returns have arrived at the warehouse but also whilst the returns are being handled at the warehouse. This gives us the possibility to proactively work with resource management between the warehouse and returns department.”

“We just run a pallet of RFID-labeled parcels under the RFID scanner here at the warehouse before dispatch to store. The RFID scanner scans all parcels on a pallet at once, and they are automatically registered, validated and status updated. That way, we immediately spot if there are parcels on the pallet that should not be there. It reduces misdeliveries and provides faster delivery.”

"Today, competition is not just about product range and prices but also about logistics. With nShift, we can compete on delivery options, track and trace and parcel transport."