78 nShift Testimonials

"Quality is the foundation of Stenströms. We knew that for our ecommerce operation to become a real success, the online experience had to match the high standards we provide in store. We got in touch with nShift because we were confident that they had the capability to help us manage our shipping operation and to give the customers an experience that reflected the prestige of our brand."

“We can follow the return process before the returns have arrived at the warehouse but also whilst the returns are being handled at the warehouse. This gives us the possibility to proactively work with resource management between the warehouse and returns department.”

"The service level provided by [nShift Return] is the same as their product – always available, responsive, flexible, solutions-oriented and up-to-date."

"The system automatically emails our customers to keep them up to date. This means that both we and our customers are always up to date with the status of a shipment, 24 hours per day. It’s ideal!"

"We send more than 400,000 parcels every year. We are able to save the equivalent of an entire annual salary, as we don’t have to get an employee to put delivery notes in each and every parcel. We also save money on paper, toner and maintenance on printers."

“We looked at three different providers who were offering a similar integration with NetSuite but the connection we built with the project leads at nShift really stood out. And, for me, the human aspect is super-important because I don’t want to jump into a project where I don’t have the right support.”

"With [nShift], we don’t waste time entering and finding data or tracking parcels in different systems. The integrations have improved our track and trace capability and allow all Berggård Amundsen employees to track all deliveries throughout the Group."

"We were looking for a global delivery management solution able to keep up with our business growth and nShift has proved to be a trusted partner we believe in. We are now able to increase our current service offerings and elevate the level of service we provide to our customers."

"The payback from the initial project costs was less than six months. And with approximately 20-30% of our parcel volume now via the new letterbox service, we have seen substantial savings that wouldn’t have been possible [without nShift]."

"We have all relevant information available in our system immediately and we can therefore provide our customers with much more information. We are very satisfied!"

"The nShift platform makes it very easy for us to onboard new carriers, wherever and whenever we need.”

"Thanks to nShift, we now have lots of package and shipment data that we can analyze to identify more effective delivery routes."

"The inability for our shoppers to select their preferred PUDO point at the checkout was a big issue in delivering a positive customer experience. Most of the time, what was automatically selected for them was neither convenient nor their preferred choice."

"To grow the business and cater for the needs of our customers, it was clear we needed something that put them in the driving seat of their delivery preferences. We selected nShift to work with our established solutions and it slotted in perfectly with no issues."

“Our customers count on us to deliver their orders, which can be high of value, in premium condition, regarding delay and service. We needed a solution with the carrier connections and customer experience capabilities to help us successfully engage new customers in new markets. nShift offers a platform and tools necessary to achieve this goal.”