“The skillsets of the providers to communicate and be empathetic is really the basis of helping to make sure patients understand what to expect, and also to close the gap between what they expect and what the possibilities really are. We have found that it is often the communication gap …

“The Ottawa Hospital’s vision puts patients at the center of all we do. The core values of compassion, a commitment to quality, working together, and respect for the individual are the building blocks of our vision to provide each patient with world-class care, exceptional service, and the compassion we would …