“We feel that when you have happy colleagues who experience good work-life balance and are fully engaged in their work, then you will naturally have high levels of patient satisfaction as well. That’s where the idea came from.”
“The clinical excellence standards embody a philosophy that the staff came up with after many discussions. When you incorporate staff feedback and they feel that they have a say in process changes, it is much easier to get their buy-in, and they are more likely to offer great patient care.”