538 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

“By measuring critical metrics with CXone Performance Management, we’ve reduced abandonment by 70%.”

“We felt shackled by our old on-premise system, because it didn’t have the flexibility we needed to grow. Today, thanks to NICE inContact, we have the tools we need now and into the future.”

"Because it’s so easy to make system changes in CXone ourselves, we’ve eliminated up to $3,000 in outside consulting costs per month.”

“CXone has played a major role in helping us serve our customers better and operate our business more efficiently.”

“We are also a very data-driven company, and we weren’t getting detailed information about KPIs so we could make adjustments and view our operations in real-time.”

“Since Mitel was a on-premises solution, we were incurring high costs with overhead and system maintenance."

“CXone’s advantage is the ability to handle multiple channels across multiple departments with data accuracy and reporting.”

“We signed the contract with NICE CXone on Sunday and were up and running Thursday evening. It was very impressive.”

“My advice to other contact centers is that CXone will help you retain customers because the customer experience will improve.”

“I’m very proud of the team and NICE partnership that not just implemented a quality Cloud Contact Center at lightning speed but at a time when TFS agents and customers needed it the most. Because of their effort, 3000+ CSRs were able to work from home and stay safe and healthy while giving customers the best servicing experience during these unprecedented times.”

“CXone enhances the customer and agent experience through better visibility and functionality for the agent and putting the customer in control of their experience.”

“CXone was always our preferred option in terms of its capabilities and flexibility.”