538 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

“We use web services to retrieve and interpret data from the Oracle solutions in order to route calls and proactively give the agents caller information. With CXone, it’s so easy to build what we need from scratch.”

“With CXone, we improved agent utilization and service levels while growing 25 percent. Issues with downtime and system updates are now a thing of the past.”

“Telia Finland Oyj has not only experienced dramatic improvements to call handling times and contact center productivity—we have also seen significant improvements in customer satisfaction since deploying the NICE RPA solution.”

“The partnership with NICE catapults Nichols College to the forefront of tech business and leadership education, and builds an analytics mindset across the institution.”

“NICE’s accurate, reliable forecasting and staffing solution will enable us to help clients effectively address their workforce management needs. We are excited to leverage NICE’s WFM and EEM capabilities to drive further improvements in productivity, employee engagement and customer satisfaction.”

"Nexidia holistically captures data and extracts insights we weren’t previously able to access, filling in our most critical gaps."

“NICE Workforce Management was the right solution to manage our complex environment, where we need to make sure implementations succeed not only in terms of technology but in terms of methodology and the training of our supervisors and agents.”

“Deploying NICE CXone has helped bring the focus back onto the customer at Wodonga TAFE, offering more streamlined and effective communication channels for current and prospective students."

“VRS kept the ball rolling on WFM and made it really easy to understand along the way. We vigorously examined all the data and presentations. Everything was extremely well presented and straight to the point. VRS kept us on track and really made a difference in our lives.”

“The call recording system is so much better and easier to use than what we had before. Our managers started talking to other managers at other clinics, so now I have a backlog of requests from teams wanting access even though we’ve never promoted the new call recording system. The better solution, for us, was the Business Consultant resources we had through NICE VRS. They were excellent advocates for us, and very flexible as they worked with us to achieve our goals.”

“Moving to the cloud has been a boon for us and a boon for all of our users. It’s a win-win.”

“Tracking this on a month-by-month basis is directly increasing our service levels and customer experience, because we have fewer callers waiting for representatives to pick up the phone."