538 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

“By using CXone to optimize our prequalification processes for sales leads, we reduced handle time, gained efficiencies and increased our sales rate.”

“We’re saving a whole lot of money with CXone. Our executive team is very happy.”

“With Avaya, we had to run multiple reports to get information on important metrics, It was timeconsuming, and the data was often inaccurate.”

“CXone is a great platform for running a contact center. It has all the capabilities you need to monitor performance and quality.”

“CXone allowed us to capture the voice of the customer and increase our Net Promoter Score by 149%.”

“A contact center is an intense world. Anything we can do to increase employee satisfaction is worthwhile. Our employees are excited about the changes they’ve seen with CXone.”

“With CXone, we’ve seen improvements in almost every area of agents’ satisfaction. Overall job satisfaction improved by 15% and agent engagement jumped 80%!”

“When compared to other solutions, such as Five9, NICE inContact comes out ahead, especially on user interface design and industry experience.”

“The CXone Interactive Voice Response (IVR)’s skills-based routing has made a dramatic impact on our business: Call transfer rates fell by 25%, and the time needed to train agents decreased 94%.”

“By developing an intelligent routing solution with CXone APIs, our total wait time during peak hours fell by 94%, abandoned calls decreased 82% and total answered calls increased 42%.”

“We’ve definitely seen a positive financial return on CXone. We’re using fewer staff while achieving better ASAs, and we’ve eliminated costly SLA penalties!”

“We chose NICE inContact over Five9, because we felt NICE inContact had a more forward-looking perspective on technology integration.”