538 NICE Systems Testimonials

“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

“The ECHO survey system from NICE inContact has transformed the way we look at customer satisfaction, It provides us reliable measurements, facts and figures that let us communicate to Commerce Bank executives and agents about how our customers feel about them.”

“With NICE Satmetrix, we can now understand customer satisfaction throughout different points in their journey.”

"The results were impressive and evident from customer, colleague, and financial perspectives.”

“There is great excitement over what Satmetrix lets us see and what can come from that. Everyone is more open than ever before to the feedback and what they can do with it and learn from it.”

“The NICE VRS engagement was wonderful! The methodology, templates and tools provided have been superior to that of other vendors.”

“The NICE solutions saved us money, improved performance, and continued producing value even after the initial ROI was achieved.”

“NICE WFM and EEM automation, customization, centralization and comprehensiveness saved us a tremendous amount of time, and resources, and improved agent satisfaction.”

“With NICE WFM, we know we’ve created the best possible schedule for each individual agent.”

“Cloud-based NICE WFM, with its improved agility, made it possible for us to scale up our contact center operations with minimal cost.”

“Agents notes can only express a small part of the interaction. With Nexidia we are able to fully understand the customer experience in calls and chats.”

“By implementing Nexidia, we aim to improve customer journeys, process effectiveness, prevent fraud, and improve the relationship with our Regulatory Agency.”

“From the moment of implementation, we saw how we’d achieve solid benefits from NICE Nexidia and its actionable recommendations.”

“NICE Workforce Management helped us improve service levels and at the same time improve employee experience, with a significant improvement in schedule adherence and agent satisfaction.”