538 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

"NICE Inform Elite takes away the guesswork from trying to match CAD records to audio recordings. It does it for me automatically. I am very excited about this integration. It has already cut my audio request fulfilment time in half. Now I can get back to my other work."

"We want to pave the way and lead in the country in training, as well as in quality and performance."

"We now save tons of time in not having to duplicate work when we receive requests for recordings from the same case, such as from a DA, private attorney or public defender. With NICE Inform Organizer, we can be sure that each party receives the identical set of recordings, no questions asked.”

"NICE is a robust, reliable recording system that helps us better manage the sheer volume of calls we handle at the 9-1-1 Communications Bureau. It is secure and easy to use and maintain. And when it comes to incident investigations, it is a great accountability tool for our staff."

"I can honestly say that over the course of my career, I’ve been very pleased with all of the products from NICE but more so with the customer service of this company. I would wholeheartedly recommend NICE to any organization."

“NICE VRS drastically and dramatically exceeded our expectations, going above and beyond to make sure we were successful.”

“We’re very proud of what we’ve been able to accomplish with NICE Satmetrix.”

“Collaborating with the NICE Value Realization Services team enabled us to leapfrog towards becoming an established, dynamic workforce management team.”

“At least 80% of the improvement we’ve seen is a result of the shift bid and forecasting NICE VRS helped us implement.”

"VRS helped us implement best practices to optimize the relationship between schedule adherence, forecasting and customer satisfaction, More than that, VRS guided us through the changes we needed to make to improve customer service and the agent experience.”

“The NICE engagement has been a helpful tool in the scheduling process, We were able to present some scenarios that needed troubleshooting and they were able to help us resolve those issues.”

“The partnership with NICE Satmetrix enabled us to launch a highly complex voice of the customer programme in a relatively short period of time.”