538 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

"NICE WFM helped drive a more dynamic working environment, with immediate marked improvements that continued to grow with increasing adoption."

"We met our very abbreviated timeline, ensured our security compliance and future-proofed our contact centers by working together with NICE for strategic decision-making and streamlined integrations."

"NICE WFM and Quality Central gave our reps quicker, easier access to complete tasks, while providing better visibility into their performance."

“With CXone, we’ve increased productivity and efficiency while ensuring that our support teams and customers have the best possible experience.”

"The Community of Excellence provides a strong foundation for establishing the methodology, processes, and skills to be quickly and consistently successful with RPA, including improving both agent and customer experience."

"NICE RPA helps minimize the disruptive business impact of unpredictable, dynamic, and shortnotice external demands."

"NICE automation is a key element in our digital transformation strategy to drive the expected speed and experience for our digital workplace customers."

"This solution gives the agents a feeling that their time is valued more."

"We were happily surprised by the benefits of NICE Robotic Automation. We have seen, very quickly, processes being completed without mistakes, and a real savings in terms of handle time, quality and cost."

"Robotic Automation has allowed us to invest our time better, dedicating ourselves more to customer service and customer satisfaction."

"It’s great to have one solution which we can rely on to capture and reproduce everything, regardless of how the calls came in, via 9-1-1 or as SMS texts."

"NICE’s screen capture is fantastic for investigations of complaints. Instead of tedious mining through hundreds of pages of data logs, we just play a 5-minute screen video clip to find out what caused a delay in call answer or dispatch."